Position Summary
The Senior IT Infrastructure Program Manager is responsible for driving large, complex, and high-impact infrastructure programs across Network, Platform & Hosting, Cloud, and enterprise IT environments. This role operates with a high degree of autonomy, providing strategic direction, solving complex challenges, and leading multi-functional teams to deliver business outcomes.
At this level, the role requires deep expertise, ability to lead complex programs, influence stakeholders, and identify innovative solutions to business and technology challenges.
Key Responsibilities
Program Leadership & Strategy Execution
Lead large-scale, complex infrastructure programs (e.g., data center transformation, cloud strategy execution, network modernization, MSP transition)
Define program roadmap, milestones, financials, and success metrics aligned to business strategy
Manage multiple interdependent projects across infrastructure towers (Network, Platform, Security, EUC, Service Desk)
Drive alignment between IT strategy and execution, ensuring measurable business outcomes
Governance & Executive Engagement
Establish and lead program governance, including steering committees, executive reviews, and decision forums
Provide concise, data-driven updates to senior leadership (CIO, ELT)
Drive decision-making across competing priorities and complex stakeholder environments
Delivery Excellence & Methodology Leadership
Define and standardize delivery frameworks (Agile, hybrid, Waterfall) for infrastructure programs
Lead Agile at scale (program-level backlog, release planning, PI planning where applicable)
Ensure robust use of ServiceNow (PPM/ITSM) for demand intake, execution tracking, reporting, and governance
Establish KPIs and dashboards to monitor delivery performance and value realization
Risk, Dependency & Issue Management
Lead resolution of highly complex, cross-functional risks and dependencies
Anticipate risks proactively and implement program-level mitigation strategies
Manage multi-vendor, multi-tower dependencies and contractual deliverables (MSP/vendor ecosystem)
Operational Integration & Transformation
Ensure seamless transition of programs into steady-state IT operations
Drive process integration with ITIL functions (change, release, incident management)
Lead continuous improvement initiatives and embed best practices across delivery teams
Leadership & Influence
Lead cross-functional program teams and influence without direct authority
Mentor senior project managers and drive PMO capability maturity
Foster collaboration between business, IT, and external partners/vendors
Required Skills
Extensive experience leading large-scale IT infrastructure programs (Network, Platform, Hosting, Cloud)
Strong expertise in Agile (Scaled Agile), Scrum, and traditional program delivery
Deep working knowledge of ServiceNow (PPM/ITSM) and enterprise PM tooling
Strong understanding of infrastructure architecture, cloud, and transformation initiatives
Proven ability to manage multi-vendor, outsourcing (MSP), and transformation programs
Excellent executive communication, stakeholder alignment, and influencing skills
Behavioral Competencies
Ability to lead others in solving complex problems and drive innovative solutions
Strong influencing and negotiation skills across senior stakeholders
Strategic thinking with strong execution discipline
Ability to operate in ambiguity and drive outcomes.
Qualifications
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
12–15+ years of experience in IT project/program management, with strong focus on infrastructure transformation
PMP / PRINCE2 / SAFe / Agile certifications (preferred)
Nice To Have
Experience in large-scale outsourcing (MSP) transitions and vendor governance
Exposure to enterprise cloud platforms (Azure, AWS) and hybrid architectures
Strong understanding of financial management (TCO, budgeting, cost optimization in infrastructure programs).