Senior Manager, Site Reliability Engineering (Application) EMEA

About Guidewire

At Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.

Hundreds of insurers worldwide use Guidewire's products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.

The Opportunity

In this role, you will apply core principles from the Google SRE handbook to real-world challenges. You will turn company strategy into clear goals for your team and use a software-first approach to solve complex infrastructure and reliability issues. Your goal is to build and manage a team that keeps our cloud solutions highly reliable.

Why Guidewire

This is an opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges. You'll work with cutting-edge technology, collaborate with talented peers, and grow your skills in a culture that values innovation, teamwork, and work-life balance. We offer competitive compensation, comprehensive benefits, and opportunities for career development.

If you're a Senior Manager of SRE who combines deep technical expertise with a passion for problem-solving and a commitment to reliability, we'd love to hear from you. Join us in building the software that helps insurers care for their customers when they need it most.

Since this is a senior leadership role, you will not be part of a formal on-call rotation. However, you will need to be available outside of standard business hours (including evenings, weekends, and holidays) for major escalations. Candidates must be willing to accept this responsibility to support the business and our customers.

We are looking for a Senior Manager of Site Reliability Engineering (Application) to lead an EMEA SRE team of 10 to 15 engineers. You will manage a full stack of applications and services in your region and take ownership of the reliability, performance and resilience of the Guidewire Cloud Platform.

Required Skills

• A foundational background in software engineering, with prior hands-on experience building business applications and systems. You bring a software-first approach and architectural knowledge of systems built in Go, Python, or Java (we are looking for an engineering leader, not a traditional systems administrator).
• High emotional intelligence (EQ) and a proven track record of managing diverse engineering teams. You lead through Guidewire's core values of Integrity, Rationality, and Collegiality—making evidence-based decisions, building truthful relationships, and working alongside your team as a professional equal.
• Proven experience implementing SRE principles (SLIs/SLOs, error budgets, toil reduction, blameless postmortems) across an engineering team.
• Experience managing major incidents for large-scale systems, ideally with hands-on experience as an Incident Commander.
• Deep expertise in building, deploying, and running scalable and reliable infrastructure within AWS and Kubernetes ecosystems.
• Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles.
• Experience leading teams that build and support microservices, leveraging frameworks like Spring Framework and React.
• Proven experience leveraging modern observability and APM tools, with a strong preference for Datadog (monitoring, dashboards, synthetics, etc).
• Experience managing and optimizing CI/CD pipelines using tools such as Jenkins, TeamCity, or GitHub Actions.
• Experience with people management in Workday and managing workstreams using ticketing tools like JIRA Service Management and ideation tools like AHA.
• Strong understanding of cloud networking, security, role-based access control (RBAC), and vulnerability management.
  

Preferred Skills

• AWS and/or Kubernetes certifications (e.g., CKA, CKAD).
• Familiarity with Guidewire's product suite (InsuranceSuite) or the Guidewire Cloud Platform is a significant plus.
• Knowledge of Guidewire-specific technologies such as Gosu.
• Interest or experience in emerging technologies like Kubevela and the application of agentic AI/LLMs to SRE practices.
• Experience with enterprise business tools such as Coupa, Concur, and Salesforce.