Senior Manager, IT Infrastructure
Department: Information Technology
Reports To: Director of IT Infrastructure & Operations
Location: Construction Resources
Position Type: Full-Time, Exempt
Position Summary
The Senior Manager of IT Infrastructure is a key leadership position responsible for the day-to-day leadership, execution, reliability, security, and continuous improvement of Construction Resources' enterprise infrastructure.
Reporting directly to the Director of IT Infrastructure & Operations, this position serves as the Director's right hand and primary infrastructure leader, translating infrastructure strategy and organizational priorities into successful technical execution.
The Senior Manager leads the Systems Administration and Systems Engineering functions and is responsible for coordinating infrastructure projects, establishing technical standards, managing operational priorities, and ensuring that enterprise infrastructure services remain secure, resilient, scalable, and aligned with the needs of the business.
This position requires a combination of people leadership, technical depth, project execution, operational discipline, and strategic thinking. The successful candidate should be capable of leading technical teams and complex initiatives while also stepping into detailed technical discussions when necessary.
Key Responsibilities
Infrastructure Leadership & Team Management
- Provide direct leadership, coaching, prioritization, and technical guidance to Systems Administrators, Systems Engineers, contractors, and other infrastructure resources.
- Establish clear expectations, responsibilities, technical standards, and operational priorities for the Infrastructure team.
- Conduct regular team meetings, project reviews, technical reviews, and one-on-one discussions.
- Develop team capabilities through mentoring, cross-training, documentation, and knowledge transfer.
- Identify resource, skill, and technology gaps and work with the Director to develop appropriate solutions.
- Promote accountability, ownership, collaboration, and continuous improvement across the Infrastructure organization.
- Serve as an escalation point for complex infrastructure and operational issues.
- Act on behalf of the Director of IT Infrastructure & Operations when appropriate and help maintain continuity of infrastructure operations and initiatives.
Infrastructure Strategy & Architecture
- Partner closely with the Director of IT Infrastructure & Operations to develop and execute the company's infrastructure roadmap.
- Translate strategic objectives into actionable projects, technical standards, and operational initiatives.
- Provide technical leadership for infrastructure architecture and major technology decisions.
- Ensure infrastructure solutions are designed for security, availability, scalability, supportability, and cost efficiency.
- Evaluate new infrastructure technologies and recommend improvements or modernization opportunities.
- Help establish architecture standards and ensure engineering decisions align with the organization's long-term technology direction.
Infrastructure Operations
Provide leadership and oversight for infrastructure technologies including:
- Microsoft Azure and hybrid-cloud infrastructure
- Microsoft Entra ID and Active Directory
- Microsoft Intune and endpoint management
- Windows Server infrastructure
- Azure Virtual Desktop and remote/published application environments
- VMware and Hyper-V virtualization
- Enterprise storage and file services
- Backup, recovery, and disaster recovery platforms
- Network infrastructure, connectivity, wireless, and SD-WAN
- Zscaler and Zero Trust technologies
- Infrastructure monitoring and observability
- Enterprise security platforms and infrastructure security controls
The Senior Manager is expected to ensure these platforms are properly monitored, maintained, documented, secured, and supported.
Project & Program Execution
- Lead the technical execution of infrastructure projects from planning through implementation and operational handoff.
- Coordinate Systems Engineers, Systems Administrators, vendors, consultants, and business stakeholders involved in infrastructure initiatives.
- Maintain visibility into project status, risks, dependencies, issues, budgets, and resource requirements.
- Escalate significant risks or roadblocks to the Director with clear options and recommendations.
- Ensure new infrastructure solutions include operational documentation, monitoring, security controls, backup requirements, and support processes before being transitioned into production.
- Coordinate infrastructure activities associated with acquisitions, migrations, office changes, business expansion, and technology modernization initiatives.
Reliability, Monitoring & Service Management
- Establish and maintain operational practices that improve infrastructure reliability and availability.
- Drive proactive monitoring and alerting across servers, networks, cloud services, applications, and critical infrastructure.
- Lead response and technical coordination for major infrastructure incidents.
- Participate in root cause analysis and ensure corrective actions are completed following significant incidents.
- Establish measurable operational KPIs covering availability, incident response, patching, infrastructure health, backup success, capacity, and other appropriate operational metrics.
- Identify recurring operational issues and prioritize automation or engineering improvements that eliminate repetitive work.
Security, Risk & Compliance
- Partner with IT leadership and security resources to ensure infrastructure aligns with organizational cybersecurity and compliance requirements.
- Maintain appropriate infrastructure security controls, including access management, network segmentation, endpoint security, patching, vulnerability remediation, logging, monitoring, backup, and recovery.
- Coordinate remediation activities involving platforms such as Zscaler, CrowdStrike, Qualys, Microsoft security technologies, and related infrastructure controls.
- Support PCI and other regulatory or business compliance requirements applicable to the infrastructure environment.
- Ensure infrastructure changes follow appropriate change-management and security practices.
Backup, Business Continuity & Disaster Recovery
- Provide operational leadership for backup, recovery, and disaster recovery capabilities.
- Ensure critical infrastructure and systems have documented recovery requirements and procedures.
- Coordinate testing of recovery processes and participate in business continuity and disaster recovery exercises.
- Identify infrastructure resiliency gaps and recommend improvements to the Director.
Vendor, Budget & Technology Management
- Work with vendors, managed service providers, telecommunications providers, and technology partners.
- Assist the Director with infrastructure budgeting, forecasting, licensing, contracts, renewals, and technology lifecycle planning.
- Identify opportunities to simplify infrastructure, consolidate technologies, reduce operating costs, or improve service levels.
- Participate in technology evaluations and vendor selection processes.
- Ensure vendor commitments and infrastructure projects meet agreed business and technical expectations.
Documentation & Governance
- Ensure infrastructure architecture, configurations, operating procedures, support processes, and recovery procedures are appropriately documented.
- Establish and maintain technical standards and infrastructure SOPs.
- Improve configuration management and infrastructure inventory practices.
- Ensure critical infrastructure knowledge is distributed across the team rather than dependent upon individual team members.
Leadership Expectations
The Senior Manager of IT Infrastructure is expected to operate as an extension of the Director of IT Infrastructure & Operations.
This means the individual should:
- Understand the Director's priorities and actively drive them forward.
- Take ownership of infrastructure issues without requiring constant direction.
- Bring problems forward with recommended solutions, not simply escalations.
- Maintain visibility across projects, operations, risks, staffing, and technical debt.
- Anticipate infrastructure needs and risks before they become operational problems.
- Balance immediate operational needs against longer-term architecture and modernization objectives.
- Communicate clearly with technical teams, business leaders, vendors, and executives.
- Be comfortable making day-to-day infrastructure decisions while appropriately escalating decisions involving significant business risk, cost, security, or strategic direction.
- Be capable of representing Infrastructure & Operations leadership when the Director is unavailable.
Required Qualifications
- Significant professional experience in enterprise IT infrastructure, systems engineering, infrastructure architecture, or IT operations.
- Demonstrated experience leading Systems Administrators, Systems Engineers, or comparable technical resources.
- Strong experience delivering complex infrastructure projects.
- Advanced understanding of Microsoft enterprise infrastructure technologies.
- Experience with hybrid cloud environments including Azure and on-premises infrastructure.
- Strong understanding of networking, identity, virtualization, storage, backup, endpoint management, and infrastructure security.
- Experience managing enterprise technology vendors and technical partners.
- Strong understanding of IT operational disciplines including incident management, change management, monitoring, capacity planning, backup, and disaster recovery.
- Ability to translate business requirements into technical solutions and execution plans.
- Strong troubleshooting, decision-making, organizational, and communication skills.
Preferred Qualifications
- Experience supporting infrastructure across a distributed, multi-location enterprise.
- Experience with Microsoft Azure, Microsoft 365, Entra ID, Intune, Windows Server, Azure Virtual Desktop, VMware, Hyper-V, and related Microsoft technologies.
- Experience with enterprise networking and security technologies such as Zscaler, CrowdStrike, Qualys, and modern Zero Trust architectures.
- Experience with Veeam or comparable enterprise backup and disaster recovery platforms.
- Experience supporting infrastructure associated with mergers, acquisitions, site integrations, or large-scale technology migrations.
- Experience working with compliance-driven environments, including PCI-related infrastructure controls.
- ITIL, Microsoft, Azure, Cisco, VMware, security, or comparable technical certifications are preferred.
Measures of Success
Success in this position will be demonstrated through:
- Reliable and secure infrastructure services.
- Successful and predictable delivery of infrastructure projects.
- Reduced recurring infrastructure incidents and technical debt.
- Effective monitoring and proactive identification of infrastructure problems.
- Timely vulnerability, patching, and infrastructure risk remediation.
- Successful backup and recovery operations.
- Improved infrastructure documentation and operational standards.
- Development and growth of Systems Administration and Engineering personnel.
- Effective management of technology vendors and infrastructure costs.
- Clear communication of infrastructure health, risks, priorities, and project status to the Director.
- Increasing the Infrastructure team's ability to operate proactively rather than reactively.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
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