Head of IT Infrastructure

Scope of Ownership

The Head of Infrastructure Services is expected to have overall accountability for:

• Servers and operating systems
• Physical and virtual infrastructure
• Storage platforms
• Data centers and server rooms
• Virtualization platforms
• Backup and recovery infrastructure
• Disaster recovery infrastructure
• Infrastructure monitoring
• Infrastructure asset and lifecycle management
• Infrastructure vendors and service providers
• Infrastructure team and operational processes

Key Responsibilities

Infrastructure Strategy

• Define and execute the company's infrastructure strategy and technology roadmap.
• Own the lifecycle of the organization's infrastructure environment.
• Ensure infrastructure capacity, performance, availability, and scalability meet current and future business requirements.
• Establish infrastructure standards, architecture principles, and technical policies.
• Lead infrastructure modernization, consolidation, and lifecycle-management initiatives.
• Evaluate infrastructure technologies and make recommendations based on business requirements, technical suitability, risk, and total cost of ownership.

Data Center & Physical Infrastructure

• Own the operation and development of physical infrastructure and data center environments.
• Ensure appropriate standards for power, cooling, physical security, connectivity, and equipment resilience.
• Manage the lifecycle of servers, storage systems, network equipment, and other infrastructure components.
• Plan infrastructure capacity and hardware refresh cycles.
• Coordinate infrastructure installations, upgrades, migrations, and decommissioning activities.
• Manage relationships with data center, connectivity, hardware, and infrastructure service providers.

Servers, Storage & Virtualization

• Oversee server infrastructure across physical and virtual environments.
• Ensure reliable operation of virtualization platforms and associated infrastructure.
• Own storage architecture, capacity planning, performance, availability, and lifecycle management.
• Establish appropriate standards for operating systems, server configuration, patching, and system hardening.
• Drive automation of repetitive infrastructure administration wherever practical.

Infrastructure Security

• Ensure infrastructure is designed and operated according to appropriate security standards.
• Oversee infrastructure hardening, patch management, vulnerability remediation, privileged access, and system security controls.
• Implement and maintain appropriate identity and access controls for infrastructure environments.
• Ensure infrastructure changes and configurations are appropriately documented and auditable.
• Partner with the Security function on security assessments, remediation, and incident response.

Backup, Disaster Recovery & Business Continuity

• Own the organization's infrastructure backup and recovery strategy.
• Ensure critical systems have appropriate backup, redundancy, and recovery mechanisms.
• Define and regularly test Disaster Recovery (DR) and Business Continuity procedures.
• Establish appropriate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) in collaboration with business stakeholders.
• Lead infrastructure recovery activities during major incidents and ensure lessons learned are incorporated into future improvements.

Monitoring & Operational Excellence

• Establish effective monitoring, alerting, logging, and capacity-management processes.
• Define and monitor infrastructure availability, performance, and operational KPIs.
• Establish structured incident, problem, change, and configuration-management processes.
• Lead major infrastructure incidents and ensure appropriate root-cause analysis and corrective actions.
• Reduce operational risk through standardization, automation, documentation, and proactive maintenance.
• Ensure infrastructure documentation and technical inventories remain accurate and up to date.

Team Leadership

• Lead, manage, and develop the infrastructure team.
• Define team structure, responsibilities, objectives, and operating processes.
• Recruit and retain strong infrastructure engineering and operations talent.
• Establish a culture of ownership, accountability, operational excellence, and continuous improvement.
• Develop technical capabilities through mentoring, knowledge sharing, training, and professional development.
• Ensure appropriate on-call and operational support coverage.

Budget & Vendor Management

• Own the infrastructure budget and annual planning process.
• Develop infrastructure investment plans and business cases.
• Optimize infrastructure costs while maintaining required levels of performance, availability, and resilience.
• Manage infrastructure vendors, service providers, maintenance agreements, and technical contracts.
• Negotiate with vendors and ensure services meet agreed technical and operational requirements.
• Maintain an accurate view of infrastructure assets, contracts, licenses, warranties, and lifecycle status.

• 8+ years of experience in infrastructure, systems engineering, network engineering, IT operations, or technical disciplines related.
• 3+ years of experience in a senior infrastructure or IT leadership position.
• Proven experience managing on-premises infrastructure and data center environments.
• Strong knowledge of server, storage, networking, virtualization, and operating-system technologies.
• Strong experience with virtualization technologies such as VMware, Hyper-V, or equivalent.
• Experience managing enterprise backup and disaster recovery environments.
• Strong understanding of infrastructure security, system hardening, access management, and patch management.
• Experience with infrastructure monitoring and capacity management.
• Demonstrated experience leading technical teams and infrastructure projects.
• Strong vendor-management, budgeting, and stakeholder-management skills.
• Excellent problem-solving and incident-management capabilities.

Benefits

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical insurance
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings