Senior IT Support Specialist – German Speaking (KH_104680)

Main responsibilities, tasks:

• Provide advanced remote technical support to customers and resolve complex IT-related issues.
• Support both IT infrastructure and business applications.
• Investigate and resolve technical and functional issues reported by customers.
• Handle incident management and service requests.
• Document issues, solutions and troubleshooting steps accurately in the IT Service Management (ITSM) tool.
• Contribute to process and workflow improvements, knowledge management and continuous service improvement.
• Support asset lifecycle management.
• Coach and mentor team members and share your technical knowledge.
• Maintain a high level of customer service and quality.
• Take part in additional projects and tasks related to the service when required.

Required skills:

• About 5 years of experience in IT support and customer service.
• Strong knowledge of IT environments and applications.
• Working proficiency in German and intermediate English skills
• Strong problem-solving and troubleshooting skills.
• Good communication and customer-oriented approach.
• High school diploma is essential
• Availability: 40 hours/week, within the 7:00-19:00 timeframe

Advantages:

What our partner can offer:

• Joining bonus on top of your salary
• Annual bonus
• Cafeteria (SZÉP card)
• Private health insurance (Medicover)
• Language learning opportunites + professional trainings
• At least 3 home office / week
• A supportive, multinational environment with diverse projects