German-Speaking Customer Service Representative
Unisys Magyarország Kft · Unisys - Budapest, Balatoni út , ·
- Work mode
- Hybrid
- Category
- Support
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:
- Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
- Guiding the client through the necessary steps to restore functionality
- Being responsible for either solving the issue or escalating to Level 2 support
- Coordinating Service Requests by following up with the cross-functional teams
- Team up with your colleagues to collaborate on problem-solving and identify major service solutions
- Actively use the knowledge base to resolve problems and raise potential knowledge gaps
- Coordinating and following up on Service Requests
- Fluent English language skills
- Native/close to native language skills in German (support language)
- Experience in telephone technical support or any customer service-related field is an advantage
- Considerable familiarity with the MS Office Suite and the Windows environment in general
- Attention to detail and analytical mindset
- Ability to work on multiple and/or similar activities simultaneously
- Outstanding team player attitude
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
- Fixed extra language allowance
- Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
- Home office allowance
- Last and foremost, a great team, as well as a lot of learning and training opportunities
- Canteen
- Cafe
- Corporate events
- Bicycle storage
- Free coffee, soft drinks
- Massage