Senior IT Service Desk Engineer

Senior Service Desk Engineer - MSP
Huddersfield | On-site
£30,000-£35,000 DoE + Benefits

A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Engineer to join their close-knit service desk team of 5. This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP.

What You'll Be Doing:

• Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk.
• Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365.
• Support and maintain Hyper-V virtualised infrastructure.
• Configure and manage networking equipment, with a focus on WatchGuard and Draytek firewalls.
• Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure.
• Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification.
• Support Anti-Virus/Anti-Malware tooling, with exposure to SentinelOne beneficial.
• Provide support across Windows and Mac environments (Mac exposure a bonus).
• Maintain accurate documentation and reporting, and mentor junior members of the service desk where needed.

What You'll Bring:

• Proven 2nd/3rd line experience within an MSP environment.
• Heavy server experience, with strong Windows Server and Hyper-V knowledge.
• Solid Microsoft 365 administration experience (Exchange Online, Azure, SharePoint).
• Strong networking knowledge - firewalls, routing, VPNs, DNS, IP, topology.
• Experience with WatchGuard and/or Draytek firewalls highly advantageous.
• Exposure to SentinelOne or similar EDR/AV platforms beneficial.
• Exposure to Mac OSX support beneficial.
• Excellent troubleshooting, communication, and organisational skills.
• Ability to manage own workload and prioritise effectively.
• Relevant certifications (Microsoft, CompTIA, WatchGuard etc) are a plus.

What's on Offer:

• Salary £30,000-£35,000 (depending on experience)
• Working hours 8:00am-5:15pm, Monday-Friday
• 22 days holiday + bank holidays, rising to 25 with length of service
• Workplace pension scheme
• Company-funded industry qualifications and ongoing training
• Free car parking, close to town centre / bus and train stations
• A stable, supportive team environment within an accredited, well-respected MSP

Interested? Don't worry if your CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.

Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, 2nd line, 3rd line, huddersfield, Bradford, Wakefield, mirfield, Yorkshire

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