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IT Infrastructure Operations & Support

Responsible for the administration, maintenance, and support of Windows-based desktop and server infrastructure within the Active Directory environment. Key responsibilities include:

• Administration and maintenance of Windows Server environments.
• Management of core Microsoft services, including Active Directory (AD), DNS, and DHCP.
• Microsoft 365 administration and user support.
• Management of user access rights, permissions, and shared resources, including printers.
• Troubleshooting and resolution of Windows-related technical issues.
• Performing routine server health checks, maintenance, and optimization.
• Managing backup and restoration processes for critical servers and systems.
• Administration and monitoring of endpoint protection and antivirus solutions.
• Management and configuration of firewall policies and access control rules.
• Troubleshooting network security and firewall-related issues.
• Administration and support of Windows desktop PCs and servers within a networked environment.
  

Desktop Support, Maintenance & Implementation

Provide technical support, maintenance, and troubleshooting for end-user computing devices to ensure the reliability and availability of IT services supporting daily business operations. Responsibilities include planning and executing PC refresh programs, evaluating and implementing hardware and software upgrades, and standardizing office productivity applications and operating systems across the organization.

IT Security Management

Ensure the security and integrity of IT systems through the timely deployment of security updates, patches, and vulnerability remediation measures. Coordinate and manage bi-annual penetration testing exercises with external security vendors, and work closely with stakeholders to address identified risks and recommendations.

Project Coordination & Implementation

Coordinate with vendors and internal stakeholders to deliver infrastructure solutions that support business growth and operational requirements. Responsibilities include planning, procurement, deployment, and implementation of IT infrastructure components such as servers, network equipment, desktop PCs, and printers for both existing and new office locations. Support project-based initiatives from planning through implementation to ensure successful delivery and operational readiness.

Special Assignments

Undertake additional duties and responsibilities as assigned by the General Manager and Senior Manager from time to time. Provide support for special projects, operational initiatives, and strategic assignments to facilitate the successful completion of departmental objectives and business requirements.

The selection process may take some time as we carefully consider each talent that comes our way. Please note that we will only be in contact with successfully shortlisted candidates for the next phase of the recruitment process within 2-4 weeks. We truly appreciate your interest and always look forward to meeting great people who’d like to work with us!