Network Analyst / Senior Systems Engineer II
Memphis, TN – NHQ
Ducks Unlimited, Inc., the continent’s leader in waterfowl and wetlands conservation, is seeking a Network Analyst / Senior Systems Engineer II to join our Information Systems team. This position will be based out of the Ducks Unlimited National Headquarters office in Memphis, TN, and requires onsite attendance. This role is not eligible for remote or hybrid work arrangements.
Required Skill Sets:
- Strong knowledge of TCP/IP, subnetting, VLANs, routing, DNS, VPN, and wireless networking.
- Experience administering firewalls, switches, wireless access points, and WAN/ISP services.
- Experience supporting Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, and Azure environments.
- Strong troubleshooting skills across endpoints, applications, printers, network access, and infrastructure.
- Ability to document technical processes, diagrams, configurations, and operational procedures.
- Security-focused approach to infrastructure, systems administration, and user support.
Preferred Skill Sets:
- Zscaler administration experience.
- Microsoft Intune and Microsoft Purview experience.
- VMware and Hyper-V administration, migration, and lifecycle management experience.
- SFTP administration and PGP encryption experience.
- Microsoft Teams Phone administration experience.
- Mac support experience.
- Jira administration experience.
- PCI compliance experience.
- Network performance monitoring and intrusion detection experience.
- Familiarity with AI and large language model technologies.
- Familiarity with nonprofit work environments is a plus.
Network Infrastructure:
- Administer enterprise firewall platforms, including configuration, firmware maintenance, security policy management, and lifecycle planning.
- Design, deploy, and support wired and wireless networking solutions across corporate and remote offices.
- Manage WAN, ISP, and telecommunications services, including circuit implementations, upgrades, disconnects, and vendor escalations.
- Troubleshoot network performance, connectivity, routing, DNS, VPN, and wireless issues.
- Maintain a strong understanding of TCP/IP addressing, subnetting, VLANs, routing, and network troubleshooting principles.
Cybersecurity Operations:
- Investigate and respond to security alerts generated by MDR, SIEM, endpoint protection, DLP, and Microsoft 365 security platforms.
- Collaborate with external security providers and internal stakeholders during security investigations.
- Review suspicious activity, user behavior alerts, email threats, and data protection incidents.
- Assist with risk assessments and security reviews of new applications and technologies.
Systems & Infrastructure Operations:
- Monitor enterprise infrastructure and respond to operational alerts.
- Support Windows server infrastructure, cloud-connected services, and hybrid environments.
- Participate in maintenance windows and infrastructure upgrades.
- Develop and maintain technical documentation, diagrams, inventory records, and operational procedures.
- Apply knowledge of data backup principles, recovery objectives, and supporting backup hardware and software.
- Demonstrate strong troubleshooting skills across endpoint, printer, application, network access, and infrastructure issues.
- Manage and support VMware and Hyper-V environments, including migrations and lifecycle maintenance.
- Administer IIS, SSL/TLS certificates, and related web services.
- Manage SFTP administration and PGP encryption.
- Administer Microsoft Teams, including Teams Phone, calling policies, and related support functions.
- Administer Microsoft Intune.
- Administer Microsoft Purview.
Project Leadership:
- Lead infrastructure modernization projects, including network refreshes, firewall replacements, and connectivity initiatives.
- Coordinate technical vendors and service providers.
- Create project plans, timelines, implementation documentation, and status reports.
- Assist with budgeting, hardware lifecycle planning, and technology evaluations.
Communication Skills:
- Communicate technical issues clearly to non-technical users, leadership, vendors, and cross-functional teams.
- Ability to work after hours as needed for maintenance windows, upgrades, incident response, and emergency support.
Qualifications:
- Associate degree and at least five years of relevant professional experience; equivalent experience may be considered.
- Relevant technical certifications are a plus.
- Ability to sit and stand for extended periods of time and lift up to 40 pounds.
To Apply: Please complete all application materials and attach your resume, cover letter, and three professional references.
Benefits/Pay: Salary will be based on experience and education. DU offers an exceptional benefit package, including comprehensive group medical, prescription, dental and vision insurance, including spouse and dependent coverage; three weeks paid vacation, paid sick leave, and ten paid holidays; 401(k) plan (including partial employer match); and tuition reimbursement.
DUCKS UNLIMITED, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age, or genetic information, except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunities to all qualified persons regardless of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender, gender identity, gender expression, age (40 or over), disability (physical, mental or visual), genetic information, marital status (including registered domestic partnership status), military and veteran status, immigration status, or any other category protected by federal, state or local law.