Senior Full Stack Engineer - Chief Technology Officer (CTO) - Platform Engineer

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.

Ready to build and operate platform products on app.hsbc?

Why HSBC

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

Join Chief Technology Officer (CTO) Platforms as a Senior Full Stack Engineer focused on app.hsbc with end-to-end responsibility for one or more platform products and services. This is a hands-on leadership role that balances new delivery with the ongoing remediation of technical debt and the improvement of engineering standards across development pods. You will set a technology strategy that improves reliability and release cadence while reducing production incidents. The role operates in a regulated environment where safe predictable change and strong risk and control discipline are essential. Success means small regular non-breaking releases improved operational readiness and measurable gains in service reliability. You will partner closely with key stakeholders to prioritize outcomes and manage trade-offs across time risk and quality.

What you'll be doing

• Own end-to-end delivery across build test release and run for platform products and services
• Set and communicate technology strategy balancing business delivery with ongoing technical debt remediation
• Improve development pods and ways of working measured through fewer production incidents and increased release cadence
• Advance engineering excellence including automation strong testing discipline code quality continuous integration and continuous delivery (CI/CD) maturity and operational readiness
• Design reliability into services by addressing non-functional requirements including performance resilience observability and recoverability
• Ensure safe predictable change through small regular non-breaking releases plus release execution change management and operational acceptance
• Run production support rituals including incident response problem management post-incident reviews (PIRs) retrospectives and stand-ups and ensure root causes are fixed
• Manage risk and control items proactively including vulnerabilities plus control and governance processes
• Prioritize work with stakeholders including Technology Owner (Tech Owner) Product Owner and Information Technology Security Officer (ITSO)
• Mentor colleagues to adopt platform capabilities through pairing documentation and knowledge sharing
• Own objectives and key results (OKRs) setting and review with regular check-ins to track progress and outcomes
• Communicate progress and impact by sharing updates and achievements and identifying broader contribution opportunities for the team

What we're looking for

• Bring strong full-stack development and operations (DevOps) experience across build test release and run including Continuous Delivery practices
• Demonstrate hands-on ability to code and deploy to production across at least two languages and learn new stacks as needed such as Java JavaScript Clojure and Python
• Apply relational database experience with PostgreSQL preferred
• Use working knowledge of Unix with a solid infrastructure understanding and comfort operating across Unix and Windows environments
• Design and consume Hypertext Transfer Protocol (HTTP) application programming interfaces (APIs) such as Representational State Transfer (REST)
• Apply strong analytical problem-solving and decision-making skills to support delivery and improve production outcomes
• Show proven technical leadership through raising engineering standards coaching and improving team ways of working
• Demonstrate strong production support capability including observability incident management problem management and service reliability improvements
• Manage multiple development teams and partner directly with Product Owners end-to-end with minimal reliance on intermediary roles
• Apply strong stakeholder management and make sound trade-offs across time risk and quality including knowing when to escalate
• Apply working knowledge of cybersecurity and regulatory requirements such as data privacy consent and data residency and apply them in delivery

Building reliable platforms for app.hsbc

This role provides ownership of platform outcomes from strategy through production operations in Toronto. You will improve how frequently teams can release while keeping change safe predictable and well-governed. You will strengthen engineering practices across pods and turn operational learning into lasting improvements. If you want a role that combines hands-on engineering with clear delivery accountability across build and run we would like to hear from you.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.