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The Senior Full Stack Engineer for Platform Quality and Reliability owns the operational health of the NBA platform after it is built. This is a hands-on engineering role first. You are expected to be a significant individual contributor every sprint. You take handoff from the delivery pods and are accountable for ensuring the platform scales, stays up, fails gracefully, and is covered by rigorous testing and observability. You are not building new features you are making sure what gets built is production-ready and stays that way.

What You'll Own

• Platform reliability - own uptime, performance, and resilience across NBA platform services; identify and resolve bottlenecks, failure points, and scaling constraints before they become incidents

• Hands-on development - actively write and ship production code alongside your team; this is not a supervisory role

• Testing frameworks - build and maintain automated testing infrastructure across unit, integration, and end-to-end layers; establish testing standards and ensure pods are handing off code that meets the bar

• Observability and logging - own the platform's logging, alerting, and monitoring stack; ensure the team has visibility into what the system is doing in production at all times

• Error management - design and enforce error handling patterns across platform services; ensure failures are caught, logged, surfaced, and resolved systematically

• Scalability engineering - evaluate platform components under load and lead efforts to ensure the system scales reliably as member volume and data throughput grow

• Handoff and quality gates - define and enforce the criteria pods must meet before handing off new services or features; own the process that gets code from delivery to production safely

• Contractor management - manage quality and reliability engineers within your pod; set expectations, review work, and hold the team to standards

• Cross-pod coordination - work closely with all delivery pod leads to catch quality and reliability concerns early; be the voice that asks how something breaks before it ships

What You'll Need

• Hybrid - Boston, MA; with occasional in office time

• Sponsorship is not available for this role

• Bachelor's degree in computer science or related field

• 5+ years of experience designing, developing, and testing of software applications and/or infrastructure

• 4+ years of full stack software engineering experience with at least 1-2 years focused on platform reliability, software quality, or site reliability engineering

• Hands-on experience building and owning testing infrastructure - automated test suites, integration testing, load testing, and end-to-end coverage

• Strong understanding of observability practices: structured logging, distributed tracing, metrics, and alerting

• Experience designing and enforcing error handling and failure management patterns across distributed systems

• Proven ability to lead a small team or pod through delivery and manage contractor resources

• Comfortable reading and working across a polyglot stack - the NBA platform spans Java, Python, Node.js, and TypeScript

• Strong communication skills - you can clearly articulate quality risk to engineering leads and to senior leadership

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Comfort using AI productivity tools (Claude, Copilot, or similar) to accelerate testing, debugging, and analysis

Strong Plus:

• Master's degree

• Experience with Kubernetes-based platforms and container-level reliability and scaling

• Familiarity with Kafka and event-driven architectures - understanding how failures propagate across async systems

• Background in healthcare, insurance, or other regulated industries where audit trails and compliance are non-negotiable

• Experience with chaos engineering or fault injection testing

• Familiarity with Azure DevOps pipelines and CI/CD quality gates

Use your skills to make an impact

Work Style: Remote/work at home nationwide - USA. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Work Hours: Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.

Hybrid - Boston, MA; very minimal travel might be required for training, meetings, and/or conferences

Work at Home Requirements

WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided with payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes.

Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

SSN Task via Workday

Should you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$128,300 - $176,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.