Senior Delivery Manager

Make a difference working on some of the UK’s most important #tech4good projects — helping deliver smarter, safer, greener and healthier digital services.

At Informed, you’ll join a team of talented problem solvers working on complex digital transformation programmes with real-world impact. As a certified Great Place to Work®, we offer a supportive environment where you can take ownership, develop your skills and shape your career.

We’re growing our Delivery Management teams and looking for an experienced Delivery Manager to join us. You’ll work with talented people, lead teams through complex challenges and help deliver digital services that have a real impact on people’s lives.

You’ll lead multidisciplinary agile teams across Delivery, User Centred Design, Architecture, Software Engineering and QA, bringing clarity and momentum to delivery. You’ll build trusted client relationships, manage risks and dependencies, and ensure high-quality outcomes.

You’ll also contribute to our Delivery Management community, sharing knowledge and helping improve how we deliver.

Requirements

What you’ll do

• Lead high-performing and multidisciplinary agile teams to deliver complex digital products and services.
• Build trusted client relationships and keep delivery focused on outcomes.
• Shape delivery plans, manage dependencies, risks, budgets and resources.
• Lead agile ceremonies, governance and effective decision-making.
• Coach colleagues and contribute to continuous improvement across our Delivery Management community.

What you’ll bring

• Proven experience leading the successful delivery of complex digital or software projects using Agile methodologies.
• Experience leading multidisciplinary teams across digital, user-centred design, software or DevOps environments.
• Strong delivery assurance, risk, dependency and stakeholder management skills.
• Technical understanding and confidence working with technical teams.
• Commercial experience across budgets, resources, contracts or Statements of Work.
• Excellent communication, collaboration and problem-solving skills, with the ability to navigate ambiguity and change.
• A proactive mindset and commitment to continuous improvement.

It would be great if you also have

• Experience delivering services against the Government Digital Service (GDS) Service Standard.
• Experience working in digital consultancy or transformation, particularly with UK public sector clients.
• An understanding of cloud technologies, modern software engineering and DevOps practices.
• Experience with tools such as Jira, Confluence, Miro or Azure DevOps.

How you’ll work

Our work is varied, fast-moving and often complex. You’ll need to be comfortable with uncertainty, adapt as priorities change and bring sound judgement to difficult problems.

We value people who:

• Take ownership and make things happen.
• Work openly and collaboratively, welcoming different perspectives.
• Communicate clearly, especially when things are complex.
• Stay curious, learn from others and look for better ways of working.
• Solve problems together and focus on delivering meaningful outcomes.

At Informed, you’ll work alongside people who care about doing great work, supporting each other and creating digital services that have a real-world impact. No two programmes are the same — and that’s what makes the role interesting.

Why Informed?

You’ll have the opportunity to work on challenging, high-impact programmes alongside people who care about doing great work. We support your development through career pathways, professional certifications and ongoing learning, alongside a flexible benefits package including hybrid working, private healthcare, wellbeing support, generous annual leave, pension, profit share and more.

We value Innovation, Excellence and Integrity — and believe the best results come from solving complex problems together.

Benefits

• Excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.

• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Parental Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions

*Qualifying period applies