Senior Business Ops & Projects | Data Analytics & Process Improvement @ West ~

Salary: $3,800 – $4,800 per month

About the role

We're looking for a proactive, detail-oriented team player who enjoys keeping things running smoothly behind the scenes. In this role, you'll provide administrative and project support to the team — helping ensure billing, reporting, and governance work seamlessly across the organization. You'll work closely with cross-functional teams, using data to support informed decision-making while balancing hands-on execution, team supervision, and continuous improvement.

Key responsibilities

• Manage project support activities and key milestones

• Monitor project financials and relevant processes

• Manage billing and payment collection

• Manage the digital e-services available on the website and app

• Manage reports and dashboards for management update

• Analyze trends to spot issues, opportunities, and improvement areas

• Support the management team with project coordination and day-to-day tasks

• Work with internal and cross-functional teams to ensure deliverables are aligned and on schedule

• Provide support on billing processes

• Develop and ensure timely update of SOPs that support the business

About you

• 3 to 6 years of experience in relevant scope of work

• Good IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations

• Good leadership and influencing skills, with ability to support the reporting line in drive change across diverse team

• Good analytical, problem-solving and critical thinking skills

• Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)

• Detail oriented and comfortable juggling multiple tasks

• Curious, analytical, and eager to learn

• Proactive and confident taking ownership in a small team

• Collaborative, communicative, and reliable

• Strong sense of integrity and accountability

Contact number: 8189 1194

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