Senior Business Analyst

• 24-month fixed term role
• Brisbane, Sydney, Canberra or Melbourne location
• Shape strategic initiatives and turn complex business challenges into practical solutions

Summary

Airservices Australia is seeking an experienced Senior Business Analyst to join our Technology Service Delivery team.

As a Senior Business Analyst, you will do more than gather requirements. You will provide single-point accountability for the requirements baseline across complex strategic and technology initiatives, ensuring business needs are translated into clear, traceable and delivery-ready outcomes. You will work across operational stakeholders, technical teams, suppliers and senior leaders to accelerate delivery, reduce ambiguity and support evidence-based investment and procurement decisions.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

We are seeking a Senior Business Analyst who bridges the gap between operational users, engineering specialists, suppliers and technical delivery teams. You combine systems-thinking rigour with commercial pragmatism, enabling complex programs to move at pace without compromising quality, safety or governance.

Success in this role will be underpinned by:

• Initiative – spotting the gap, owning the fix and acting before being asked.
• Pace – delivering at the speed the program requires while maintaining quality and governance standards.
• Ownership – accountability for outcomes, not just requirements activities.
• Systems Thinking – understanding how people, processes, technology and suppliers interact within complex environments.
• Engineering Discipline – bringing structured analysis, traceability and safety-critical rigour to decision making.
• Regulatory Literacy – an appreciation of governance and assurance frameworks within complex, regulated industries.
• Modern Ways of Working – leveraging AI-assisted documentation, requirements management tools and structured analysis techniques to improve quality and productivity.

Please see the link below to view the full Position Description:

Senior Business Analyst PD.pdf

The Person

You are known for turning ambiguous business and operational needs into clear, supplier-ready specifications, taking ownership from day one and proactively identifying and resolving gaps before they become delivery risks. Rather than waiting to be asked, you move ahead of the process, closing assumptions, dependencies and requirements issues before they become blockers.

You will bring demonstrated experience in:

• Owning end-to-end requirements management across large-scale capability, transformation or technology programs, from business case through procurement, delivery, verification and acceptance.
• Establishing and maintaining complete requirements traceability, ensuring every requirement has a clear source, rationale and verification method.
• Translating complex operational, engineering and technical concepts into practical, supplier-ready procurement and delivery documentation.
• Applying systems engineering and requirements management disciplines, including IEEE 1362 and ISO/IEC/IEEE 29148, to develop operational concepts, user requirements, functional baselines and interface specifications.
• Working across the full systems lifecycle and V-model, including ConOps, User Requirements Specifications (URS), Functional and Performance Specifications (FPS), High Level Design (HLD), verification and acceptance activities.
• Bridging gaps between user requirements, technical design and supplier responses to ensure procurement outcomes are fit-for-purpose and minimise rework.
• Building current-state and future-state capability baselines that provide stakeholders and suppliers with confidence in solution design and implementation approaches.
• Facilitating workshops and engagement activities that rapidly extract business knowledge, align stakeholders and resolve uncertainty.
• Developing trusted relationships across operational, safety, cyber security, architecture, service delivery and supplier organisations.
• Working with sensitive operational, safety and procurement information in highly regulated environments.

A relevant bachelor’s degree and CBAP and/or PMI-PBA credentials are desirable, as is experience with frameworks such as Six Sigma, Lean, PMBOK, PRINCE2, P3M3, Prosci, ITIL and BABOK.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an AGSVA security clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

How to Apply

To apply for this position please lodge an application online before applications close 11:55pm AEST Thursday 01 October 2026.