Senior Analyst - IT Asset Management - Hardware

What the Hardware Asset Management and Print Services Contribute to Cardinal Health:

Information Technology enables business operations by delivering and managing technology solutions, services, and infrastructure. The function is responsible for developing and executing technology strategies that drive operational efficiency, support business objectives, and create organizational value.

IT Asset Management (ITAM) is responsible for the governance and optimization of the IT hardware asset lifecycle and enterprise print services. The function partners closely with business stakeholders, support teams, project managers, and vendors to ensure effective asset management, cost control, compliance, and service delivery. This role provides end-to-end operational ownership of hardware and print services, driving inventory management, procurement support, lifecycle governance, vendor coordination, reporting, and continuous improvement initiatives. The position also oversees service requests, workload prioritization, and escalations to ensure operational efficiency and achievement of service-level commitments.

Job Requirements and Responsibilities:

• Demonstrates a solid understanding of hardware and printer asset management practices, applying industry standards and best practices to support operational effectiveness.
• Manages the timely creation, receipt, reconciliation, and closure of hardware- and print-related purchase orders to ensure financial accuracy and process efficiency.
• Supports enterprise print services operations, including device delivery tracking, escalation management, and print governance activities.
• Participate in hardware and print operations meetings by providing updates and contributing to operational discussions.
• Oversee the IT asset donation program, including request evaluation, logistics coordination, asset record maintenance, and compliance with disposition policies.
• Supports IT asset disposal activities, ensuring proper coordination and adherence to established governance and compliance requirements.
• Manages vendor data imports to ensure accurate and timely creation of asset records.
• Maintains hardware asset records and supports audit activities within ServiceNow.
• Develops and maintains hardware asset reports, providing insights and recommendations to improve compliance, efficiency, and asset utilization.
• Owns the hardware cross-charge reporting process and delivers accurate monthly financial reporting to relevant stakeholders.
• Partners with project managers, RCS leaders, and business stakeholders to provide guidance on hardware standards, specifications, costs, vendor lead times, and project-related processes.
• Collaborates with RCS teams to resolve asset exceptions, inventory variances, and operational issues while identifying process improvement opportunities.
• Assists in resolving complex hardware-related operational issues and escalations in partnership with RCS, Client Systems teams, and business customers.
• Proactively identifies inventory shortages, supply chain risks, and fulfillment challenges, driving mitigation plans and stakeholder communications.
• Leads monthly inventory depot reviews to improve inventory management practices and overall operational efficiency, while presenting improvement opportunities to leadership.
• Maintains the Xerox Fleet Management Portal, including account administration and end-user support.
• Reviews and approves hardware and software purchase requisitions in accordance with assigned approval schedules.
• Provides supporting documentation and reporting for business reviews, operational meetings, and leadership discussions as needed.
• Monitors and manages shared mailboxes, ServiceNow requests, incidents, and operational work queues to ensure timely fulfillment and SLA compliance.
• Identifies opportunities to automate processes, reduce incident volumes, streamline workflows, and enhance the end-user experience.
• Supports ServiceNow patch, release, and upgrade testing activities, including the execution of assigned test scripts and communication of testing results.
• Applies knowledge of standard operating procedures, knowledge articles, and governance standards to develop and maintain operational documentation.
• Contributes to the development and enhancement of policies, procedures, audits, governance controls, performance metrics, and continuous improvement initiatives.

Qualifications:

• Two-year degree in Computer Science, Information Technology, Business, or equivalent experience in hardware asset management, inventory management, print services, or IT operations preferred.
• 2 - 3 years of direct and hands-on experience in Hardware Asset Management, required
• Intermediate working knowledge of ServiceNow reporting, inventory management, procurement processes, and enterprise print processes preferred.
• BuyNow experience preferred.
• Demonstrated experience supporting desktop, laptop, peripheral, and print service requests within a large enterprise environment preferred.
• Demonstrated experience with inventory reporting, operational governance, vendor coordination, and process improvement initiatives preferred.
• Microsoft Excel skills preferred.
• Demonstrated excellent communication, writing, and interpersonal skills preferred.
• Proven ability to communicate effectively with business partners, vendors, project teams, and technical support organizations preferred.
• Strong organizational, planning, problem-solving, and continuous improvement skills preferred.
• Ability to work independently with minimal supervision, take ownership of assigned responsibilities, and proactively follow up on deliverables to completion preferred.
• Demonstrated ability to identify automation opportunities and implement process efficiencies preferred.
• Proactive, innovative, and customer-focused approach to service delivery and operational excellence preferred.
• Candidates must be amenable to flexible scheduling.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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