Security Officer

Job Summary**

As a Security Officer, you will be responsible for ensuring the safety and security of guests, employees, and property at Mandarin Oriental Hyde Park, maintaining a secure and welcoming environment.

Job Responsibilities**

* Conduct regular patrols of the hotel premises, including guest areas, back-of-house, and perimeters, to identify and deter potential security threats.
* Monitor CCTV systems and alarm panels, responding promptly to any suspicious activity or alarms.
* Respond to and investigate security incidents, including theft, disturbances, and emergencies, documenting findings accurately.
* Assist guests and employees with security-related concerns, providing information and guidance as needed.
* Enforce hotel policies and procedures to ensure a safe and orderly environment.
* Manage access control for staff, contractors, and visitors, ensuring proper authorization.
* Provide first aid and emergency response when required, collaborating with local emergency services.
* Complete detailed incident reports and daily activity logs.
* Maintain a visible and professional presence, acting as a deterrent to crime.
* Participate in training and drills related to security, fire safety, and emergency procedures.

Job Qualifications**

* Previous experience in a security role, preferably within a luxury hotel or hospitality environment.
* Valid SIA Door Supervisor license (or equivalent recognized security qualification).
* Excellent observational skills and attention to detail.
* Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
* Ability to work independently and as part of a team.
* Proficiency in written and spoken English.
* Basic computer literacy for report writing and system monitoring.
* First Aid qualification is desirable.
* Flexibility to work various shifts, including nights, weekends, and holidays.
* A professional and discreet demeanor, upholding the high standards of Mandarin Oriental.