Senior Safety and Security Officer - Conrad Singapore Marina Bay

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for the daily operations of the hotel’s security team, maintain security standards, and respond to emergencies. As a Senior Safety and Security Officer, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

You will embody the six guiding principles of Safety and Security that guides us in Protecting Potential of our team members, guests and assets.

We believe we are ordinary people doing extraordinary things every day. It takes a special type of person to work in Safety and Security, which means you will be conscientious about your duty, have an open mind, and be innovative in thinking and action wherever and whenever possible. You will also thrive on proactive performance and take responsibility at all times.

We are always true to our principles in how we manage risk on behalf of the business. Because you will be one of the business‘ most valuable assets, you must have great self-worth and value, enabling us to continue to be resilient, now and in the future.

We are natural growth leaders, and so, we are actively involved in the financial success of the business, which means it is critical that we maintain stakeholder confidence by positively supporting the business in the safest way possible.

Always changing with the times and seeing the bigger picture, we aim to preserve, protect and promote the business and the brand. We build trust by taking ownership of problems and resolve them quickly by being not only critical thinkers but creative doers too.

Here’s what you’ll do during a typical day:

Organising Activities:

• Attend and actively participate in daily departmental briefings to receive operational updates, disseminate critical information and ensure shift readiness.
• Liaise closely with operational departments and hotel leaders on a daily basis to maintain situational awareness of hotel activities, VIP movements, events, maintenance works and local developments that may impact safety, security or business operations.
• Prepare accurate, timely and comprehensive incident, occurrence and investigation reports by documenting observations, gathering information, interviewing witnesses, obtaining relevant statements or signatures, and securing evidence where required.
• Provide operational support across the hotel by maintaining a visible security presence during peak operational periods, special events and high-profile activities, while assisting team members whenever required.
• Uphold the hotel's integrity and reputation by ensuring compliance with Hilton brand standards, company policies, local legislation, regulatory requirements and established safety and security procedures.

Directing Activities:

• Monitor and Operate Fire Alarm Panel
• In Control Room, ensure all Systems (Fire Alarm, Elevator System, CCTV Monitoring, Door Alarm System, etc) are in working order.
• In the event of malfunctions of any of the above systems, on duty Safety & Security Supervisor and Assistant Safety & Security Manager should be notified immediately.
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Ensure a safe, secure environment is provided for team members, guests, visitors and contractors at all times.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
• Ensure that all prescribed and designed process, systems and standards are maintained.
• Ensure the security log books and incident reports are maintained and completed.
• Take responsibility for all incidents within the hotel and manage them in compliance with internal policies and legislation
• Ensure that all activities are in compliance with national laws and regulations, and Hilton operating policies, processes and systems.
• Patrol premises to proactively undertake security and fire prevention observations. Prevent and detect signs of intrusion and ensure security of doors, windows, and gates and ensure clear means of escape in all locations
• Respond to alarms and investigate disturbances.
• Ensure safe passage of cash transfers within the Hotel.
• Receive, record and secure found property and respond to requests for lost property.
• Ensure bedrooms, hotel facilities and function rooms remain locked when not in use.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Conduct Safety and Security walks effectively and report any defects or occurrences which require rectification or attention.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Operate, monitor CCTV and access controls within the Hotel reporting any breaches of security or suspicious activity.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

• Circulate among visitors, quests, and employees to preserve order and protect property

Controlling Activities:

• Maintain a professional, fair and balanced approach when managing interactions with guests, team members, visitors and contractors, ensuring excellent service while enforcing hotel safety and security standards.
• Maintain a visible and proactive security presence throughout all public, guest and back-of-house areas to deter security risks and provide operational support.
• Demonstrate comprehensive knowledge of the hotel layout, including guest floors, public areas, back-of-house facilities, plant rooms, emergency exits, fire escape routes and assembly areas, to enable an effective response during routine operations and emergencies.
• Continuously monitor CCTV surveillance systems and respond promptly to suspicious activities, security breaches and operational irregularities, escalating incidents in accordance with established procedures.
• Assist in coordinating and supporting the safe evacuation of guests, team members and visitors during emergencies, ensuring established emergency response procedures are followed.
• Maintain a thorough understanding of the hotel's Emergency Response Plan (ERP), Business Continuity Plan (BCP) and crisis management procedures, and perform assigned duties effectively during emergencies and planned exercises.
• Ensure compliance with the Hilton Global Security Manual, hotel policies, standard operating procedures and all applicable statutory and regulatory requirements.
• Remain fully conversant with all emergency procedures, including fire evacuation, in-place protection, medical emergencies, bomb threats, Active Attack, lockdown and other crisis response protocols, ensuring readiness to respond effectively at all times.
• Exercise sound judgement and situational awareness when assessing incidents, implementing control measures and making operational decisions to safeguard the safety and security of people, property and hotel operations.

Team Activities:

• Demonstrate professional conduct at all times by respecting the dignity, privacy, safety and security of guests, team members, visitors and contractors.
• Uphold Hilton's values by ensuring all interactions are ethical, respectful, impartial, inclusive and conducted with integrity and professionalism.
• Communicate effectively, both verbally and in writing, with team members, leaders and other departments to facilitate clear information sharing and operational coordination.
• Foster strong teamwork by actively supporting colleagues, sharing responsibilities and contributing positively to departmental objectives, particularly during peak operational periods and emergencies.
• Take ownership of assigned duties while maintaining flexibility to assist other team members whenever operational demands require additional support.
• Contribute to the achievement of departmental goals by completing assigned tasks efficiently, professionally and within established timelines.
• Share operational knowledge, best practices and lessons learnt to support the continuous development, coaching and training of team members.
• Participate actively in departmental meetings, briefings, training programmes, emergency exercises and continuous improvement initiatives to strengthen team capability and operational readiness.
• Promote a positive, collaborative and safety-focused working environment that reflects Hilton's commitment to excellence in hospitality, safety and security.

• Perform any other reasonable duties assigned.

• The Management reserves the right to make changes to this job description if necessary.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The Senior Safety & Security Officer must possess the knowledge, skills, abilities and behaviours necessary to perform the essential functions of the role, with or without reasonable accommodation.

Leadership

• Demonstrates the ability to lead by example, inspire confidence and promote a high-performing safety and security culture.
• Leads by example through professionalism, integrity and accountability.
• Communicates departmental objectives, operational priorities and security updates clearly and effectively.
• Takes ownership of individual responsibilities while supporting the overall performance of the Safety & Security team.
• Sets clear expectations and provides guidance to team members to ensure operational excellence.
• Conducts comprehensive pre-shift and post-shift briefings to communicate operational information, security concerns, VIP activities and key priorities.
• Motivates and supports team members by recognising good performance and encouraging continuous improvement.
• Provides constructive coaching and timely feedback to enhance individual and team performance.
• Promotes innovation, encourages new ideas and contributes to the continuous improvement of departmental processes.
• Supports the achievement of departmental goals, Key Performance Indicators (KPIs) and personal development objectives.

Customer Focus

• Demonstrates a commitment to delivering exceptional service while ensuring a safe and secure environment for guests, team members and visitors.
• Delivers professional, courteous and responsive service consistent with Hilton Brand Standards.
• Anticipates guest needs and proactively identifies opportunities to enhance the guest experience while maintaining safety and security.
• Responds promptly and effectively to guest concerns, complaints and security-related incidents.
• Demonstrates cultural awareness, professionalism and respect when interacting with guests from diverse backgrounds.
• Ensures effective communication and coordination of guest requests between departments.
• Supports the achievement of high guest satisfaction, guest loyalty and effective service recovery.
• Identifies and addresses operational issues that may negatively impact guest safety, satisfaction or hotel operations.
• Encourages guest feedback to improve service delivery and operational performance.
• Recognises and promotes excellence in customer service within the Safety & Security team.

Living the Hilton Values

• Consistently demonstrates behaviours that reflect Hilton's values and commitment to hospitality excellence.
• Demonstrates professionalism, confidence and integrity in all duties.
• Performs all responsibilities with honesty, fairness and accountability.
• Displays passion, pride and commitment towards delivering outstanding safety and security services.
• Actively participates in training, learning and professional development programmes.
• Promotes teamwork, mutual respect and collaboration across all departments.
• Takes ownership of decisions and accepts responsibility for outcomes.
• Communicates openly, respectfully and professionally with guests, team members and leaders.
• Represents Hilton positively through exemplary conduct, appearance and service excellence.

Collaboration

• Works collaboratively with internal and external stakeholders to achieve shared operational objectives.
• Builds strong working relationships with colleagues, leaders and business partners across all departments.
• Collaborates effectively with engineering, housekeeping, front office, food and beverage, human resources and other operational departments.
• Maintains effective working relationships with external agencies, including the Singapore Police Force (SPF), Singapore Civil Defence Force (SCDF), contractors and regulatory authorities where required.
• Demonstrates respect for diverse opinions and encourages open communication.
• Focuses on identifying root causes and implementing effective solutions rather than addressing symptoms alone.
• Seeks assistance, shares knowledge and supports colleagues to achieve departmental success.

Judgement

• Exercises sound judgement and professional decision-making during routine operations and emergency situations.
• Assesses situations objectively using facts, evidence and operational information.
• Maintains composure and professionalism when responding to incidents, emergencies and challenging situations.
• Makes timely, balanced and risk-based decisions that protect people, property and hotel operations.
• Resolves operational issues, guest concerns and team member matters fairly, consistently and professionally.
• Learns from operational experiences, investigations and post-incident reviews to strengthen future performance.

Results Focus

• Maintains a strong commitment to achieving operational excellence, continuous improvement and organisational objectives.
• Prioritises work effectively to achieve operational efficiency while maintaining exceptional service standards.
• Delivers assigned responsibilities accurately, efficiently and within established timelines.
• Builds strong relationships with guests, team members, contractors and business partners to enhance operational performance.
• Identifies opportunities to improve safety, security, service quality and operational effectiveness.
• Supports initiatives that enhance guest satisfaction, asset protection, business continuity and regulatory compliance.
• Demonstrates accountability for individual and team performance, continuously seeking opportunities for learning, development and operational excellence

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.