Security Dispatcher

Receiving, dispatching and logging all requests for security assistance. Protects company assets and provides a safe environment for our team members and guests. Providing excellent guest service to both internal and external guests at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving, dispatching and logging all requests for security assistance from all departments.
• Issuing temporary team member and vendor badges.
• Contact, when necessary, Sheriff’s Department, Fire Department and various other off property organizations during emergency situations.
• Logging and receiving all lost and found items. Logging and issuing security incident report numbers. Maintaining a daily security log.
• Limiting access to the “back of the house” to team members and authorized personnel.
• Maintaining a log of all non-team member issued badges for access to the back of the house. Dispatching security officers, via radio, to assigned duties.
• Maintain upbeat, positive attitude, positive energy and enthusiasm from one interaction to another.
• Performing the function of the Security Officer as needed.
• Responsible for the safety and well-being of guests and fellow team members. Gives directions and provides escort to customers in need. Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. Makes chip fills and jackpot verifications.
• Regularly provides escorts of money and persons in money-handling positions. Provides first aid, including CPR when necessary. Patrols all sections of property to identify safety hazards and breaks in security.
• Interviews, investigates and documents all applicable incidents in accordance with company policy. Makes lost and found detailed descriptions of people and incidents.
• Enforces all company policies and procedures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Monitor Fire Control Panel.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Performs any and all duties as assigned by your Director, Manager, Supervisor, or a member of management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• Effective communication skills (written and verbal)
• Previous customer service experience
• Ability to display professionalism
• Must be able to run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi-task as required
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
• Must have valid driver’s license and acceptable driving history.
• Ability to earn and maintain TiPS certification
• Must be able to acquire and maintain appropriate gaming license

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training.
• Ability to earn and maintain RBS Certification within 60 days of employment
• Must possess a valid driver’s license and have acceptable driving history.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.