Security Officer

SUMMARY:

Responsible for properly executing security duties on assigned shift, to adequately protect the life and property of guests, employees and the Enterprise’s entire facility.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Duties include, but are not limited to:

• Generates necessary written reports regarding security-related incidents involving guests, employees and/or the facility.
• Escorts and observes guests and employees, to ensure their safety and protection; identifies potential safety hazards and report same to the appropriate individual, for proper resolution.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
• Acts as a Dispatcher during emergency situations, and coordinates solutions to same; informs outside agencies of any unusual or suspicious situations on property.
• Operates Enterprise vehicles as directed to do so.
• Maintains a working knowledge of the Enterprise’s facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
• Ensures safe transportation of Enterprise moneys and gaming tokens; assists in the opening and closing of the gaming tables.
• Interacts with guests and employees in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Maintains a series of keys, accessing locked areas as necessary.
• Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with state and federal gaming regulations.
• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.