Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning Associate Sr within PNC's Technology organization, you will be based in Pittsburg, PA.

Typical job duties include:

Administrative Coordination
- Calendar Management: Proactively manage complex calendars for EIS leadership team, including scheduling, resolving conflicts, and prioritizing meetings.
- Define clear expectations of level of calendar support required, as each leader has different needs.
- Out of Office Arranger: Work with Business Execution Leads to assist the leadership team in identifying and recommending appropriate backup during planned absences. Promptly submit this information for CISO’s & Team’s calendars to ensure visibility and awareness.

Travel and Logistics Specialist
- Coordinate domestic and international travel, including booking transportation, lodging, and preparing detailed itineraries, after approval has been received.

Define clear expectations of level of calendar support required, as each leader has different needs.
- Note: Administrative support is dedicated to the EIS Leadership Team and their direct reports. Requests from other areas of the organization should be redirected through appropriate channels unless explicitly approved.

Meeting & Workspace Operations
- Room Reservations & Technology: Book meeting rooms and serve as the point of contact for all A/V and technology needs.
- Meal Coordination: Order and coordinate meals for meetings, after approval has been received. Work with BISO Business Execution Lead to ensure these are approved and in the budget.
- Visitor Access & Security: Arrange any necessary building access, register external visitors, and act as the primary contact for Security organization during visits.

Handbook and Resource Management
- Leads the creation and ongoing maintenance of SharePoint-based handbooks and knowledge resources, enhancing accessibility, driving consistency in documentation, improving accessibility, and supporting organizational transparency and efficiency.
- Governance practices to ensure content accuracy.

EIS Distribution List Maintenance
- Weekly Updates: Update EIS distribution lists on a weekly basis using the latest headcount reports.
- Quarterly Audits: Perform a comprehensive quarterly audit to verify that all members of the distribution lists are current EIS employees or managers, using a deep comparison with the headcount file.

Work Location & Schedule
- In-Office Presence: Determine if a new role requires five days a week in the office. If so, coordinate work schedule to be split between Summit and Downtown Pittsburgh locations.

Performance Expectations
- Timely and accurate completion of assigned tasks
- Proactive communication and problem-solving
- Continuous improvement of administrative processes and team support programs

Reporting, Metrics, and Dashboards
- Assist in creation and maintenance of reporting dashboards for EIS metrics
- Assist in creation and maintenance of regular EIS reportsPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Participates in data collection, research and reporting activities for assigned line of business initiatives.
• Under guidance from management, delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.