Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Strategy and Planning Advisor within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh or Mechanicsburg PA; Cleveland, Akron or Columbus, OH; Downers Grove, IL; Atlanta, GA; Birmingham, Al.


This candidate will design and steward the future HR operating model and work design across HR Modernization. This role ensures that how work gets done (workflows, decision rights, handoffs, automation boundaries, and role interdependencies is intentionally designed alongside structure. The role acts as a design authority to ensure alignment across COEs, Service Delivery, HR Partners, and enablement platforms, and guides workforce and role transitions across modernization phases.

Key Responsibilities

Operating Model & Work Design
• Design the end‑to‑end HR operating model, including service delivery layers, work distribution, role shapes, and interfaces across COEs, Service Delivery, HR Partners, and Enablement.
• Translate strategy, experience priorities, and technology enablement into clear work design principles (what work is done where, by whom, and how).
• Define decision rights, accountabilities, escalation paths, and ownership models using practical frameworks (e.g., RACI/RAPID).

Organizational Design
• Architect org structures, role taxonomy, spans and layers, and governance guardrails to support future‑state HR capabilities.
• Serve as the design authority to ensure consistency and integrity of org and work design decisions across workstreams.
• Document and maintain HR‑wide design standards and design guardrails.

Integration with Process, Experience & Technology
• Partner with process, experience, and technology workstreams to ensure work design aligns with automation, AI enablement, and EX platform capabilities.
• Identify where work should be simplified, automated, augmented, or eliminated as part of modernization.
• Ensure org and work design decisions account for controls, risk, and operational resilience.

Workforce Transition & Change
• Guide workforce transitions, including role evolution, redeployment, capability shifts, and change impacts.
• Support leaders in understanding implications of new ways of working—not just new structures.
• Facilitate leadership and HRLT‑level design sessions, decision forums, and working sessions.

Capabilities
• Deep expertise in organizational design and work design, including operating models, decision rights frameworks, and capability modeling.
• Ability to design work systems (roles + workflows + decision rights + technology) rather than standalone org charts.
• Strong financial, risk, and controls lens, especially when redistributing work or introducing automation/AI.
• Proven senior‑level facilitation and influence skills; able to lead ambiguous, high‑stakes design discussions with HRLT.
• Strong documentation skills; able to codify design standards, governance, and guardrails that scale.
• Ability to cohesively integrate operating model, process, experience, and technology changes into a single design narrative.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports strategic enterprise initiatives to understand, analyze, recommend and deliver strategy and planning solutions.
• Supports team in providing expertise to create the definition, understanding and framing of complex business initiatives.
• Executes advanced planning, analysis, solution development and presentation for strategic initiatives. Ensures quality and accuracy of data elements relative to the initiatives.
• Analyzes and recommends solutions for key initiatives. Develops and delivers structured and compelling presentations to highlight key findings and makes recommendations to key decision makers within the company.
• Collaborates with the line of business and/or multiple line of businesses to implement recommended strategic solutions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Branding, Change Management, Creative Process, Design Thinking, Innovation, Machine Learning (ML), Personal Initiative, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $50,000.00 – $271,700.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/08/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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