Salesforce Sales & Service Cloud Technical Product Owner

We are looking for a Salesforce Sales & Service Cloud Technical Product Owner to shape St1's CRM approach and deliver the Salesforce-based solutions that support our sales, customer service, and business operations. This role sits where business needs meet technical delivery: you make sure what we build is scalable, secure, and actually adopted by the people who use it.

A big part of the role is partnering with business teams who are actively developing their digital ways of working. You act as a trusted advisor, drawing on experience from multiple Salesforce implementations to guide teams, introduce best practices, and drive real process change and adoption, not just deliver features.

You work closely with business stakeholders, architects, developers, and administrators, translating requirements into a prioritized backlog and actionable solutions. This is a hands-on role: it combines business analysis with real configuration work in Salesforce, so you are as comfortable writing a user story as you are building in the platform.

How youll help drive the change

Joining St1, youll be part of running and developing a profitable business that invests in long-term energy solutions. Together we achieve the extraordinary through everyday work. As a Salesforce Sales & Service Cloud Technical Product Owner, youll play a key role in

Product Strategy & Vision

Define and communicate the roadmap for Salesforce Sales & Service Cloud capabilities.

Align platform initiatives with business objectives and customer experience goals.

Continuously evaluate new Salesforce features and innovations for business value.

Backlog & Requirements Management

Own and maintain the Sales & Service product backlog.

Gather, analyze, and prioritize business and technical requirements.

Translate business needs into clear user stories and acceptance criteria, and keep backlog items well-defined and ready for development.

Technical Leadership

Provide technical guidance on Salesforce architecture, integrations, and configurations.

Partner with architects and developers to design scalable, secure solutions, and review designs against best practices and enterprise standards.

Configure Salesforce Sales and Service Cloud hands-on where needed.

Stakeholder Collaboration

Act as the primary liaison between business users, Business Technology, and external vendor teams.

Design and facilitate workshops, discovery sessions, and process improvements that help business teams build confidence and capability.

Manage expectations and communicate progress, risks, and dependencies.

Partner with business leads to drive user adoption: coaching teams through change, addressing resistance, and building long-term ownership of new ways of working.

Share insights and best practices from prior implementations to help the business make informed decisions and avoid common pitfalls.

Platform Governance & Quality

Ensure compliance with security, data, and governance standards.

Promote best practices for development, documentation, and deployment.

What you bring to the team

Were looking for a colleague with the drive to challenge, collaborate and grow. To thrive in this role, you likely have:

5+ years of experience working with Salesforce platforms, including 3+ years in a Product Owner, Business Systems Analyst, or Technical Lead role.

Proven hands-on experience configuring Salesforce Sales and Service Cloud.

Strong understanding of CRM, sales operations, and customer service processes.

Demonstrated experience driving organizational change and process adoption in environments with varying levels of digital maturity.

Track record of delivering Salesforce implementations across multiple organizations, with the ability to bring cross-industry best practices to new contexts.

A bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.

Knowledge of Finnish or Swedish as a native speaker, and fluent written and spoken knowledge of English. Other Nordic languages are a plus.

Nice to have: Salesforce certifications (e.g. Administrator, Platform Developer, Sales/Service Cloud Consultant), experience with Einstein or Agentforce, and experience in large-scale, highly integrated environments.

Who are we looking for

We are looking for your passion, skills and drive. We're looking for those who recognize the St1 Spirit in themselves: Curious, Commercial, Committed and Caring. We value people who are curious, commercial, committed and caring, and who thrive in collaborative, fast-changing environments.

Why Join St1?

- Shape St1s CRM vision and create tangible impact across sales and customer service.
- Blend business insight with hands-on design and delivery.
- Influence how teams adopt modern digital ways of working.
- Develop into Salesforce architecture, AI-powered CRM, or product leadership.
- Helsinki or Stockholm base, with excellent social benefits.
- Work in a high-performing Nordic tech organisation built on trust and responsibility.

How we support your journey

At St1, your safety and wellbeing come first. We offer an open and inclusive workplace where youre respected and trusted to take initiative. In a hands-on, informal culture - and a business that never stands still - theres room to explore ideas and take on new challenges. We support your journey through learning and opportunities to grow across teams and countries.

Youll have real ownership of St1's CRM platform and how it's used, working with a wide range of teams; backed by competitive pay, a bonus scheme and genuine opportunities to grow your career.

If youd like to explore more about our culture, visit our career site.

What to expect after you apply

We welcome applicants from all backgrounds and are committed to an inclusive and equitable recruitment process.

Interested? Send us your CV and cover letter via the Barona Career site ASAP. For more information, please reach out to Sr Consultant Arja Martikainen [email protected].

Lets challenge the ordinary!