Salesforce IT Product Owner

What you will do

This hybrid role will be part of a dynamic global team with a responsibility to deliver enterprise scale ‘best of breed’ sales and marketing capabilities supporting our Fire, Security and HVAC business verticals. It offers a successful candidate an opportunity to be at the forefront of helping to define and shape our organization’s current drive to standardize and simplify the sales and marketing application landscape and drive towards customer centricity.

The Salesforce IT Product Owner is responsible for defining the product vision and managing the Product Backlog and actively shapes the structural integrity of the Global Products Salesforce ecosystem. This role involves collaborating with stakeholders to gather requirements, prioritizing development tasks based on business value, and working closely with engineers to deliver high-quality software in iterative cycles. You will bridge the gap between high-level sales strategy and scalable technical design at Johnson Controls.

How you will do it

• Backlog Management: Own, refine, and prioritize the product backlog to ensure the team is always working on the most impactful features.

• Technical Backlog Management: Translate complex business requirements into detailed user stories with technical acceptance criteria that guide developers away from "over-engineering".

• Stakeholder Liaison: Act as the primary point of contact for the Global Products Salesforce IT team to align priorities and manage expectations with the Global Products commercial business.

• User Stories & Requirements: Translate high-level business goals into detailed user stories and clear acceptance criteria for the development team.

• Release Planning: Partner with business Product Owner/Product Manager to define the roadmap and oversee the release of new functionalities to ensure they meet quality standards.

• Value Optimization: Continuously evaluate progress and analyze performance metrics to ensure the product remains competitive and achieves its ROI targets.

• Solution Architecture: Design long term scalable solutions to prevent technical debt.

• Roadmap Ownership: Define a strategic roadmap that prioritizes high-ROI features while proactively addressing technical debt and platform upgrades. Johnson Controls - Confidential - Internal

• Platform Governance: Maintain the structural health of the org, including monitoring governor limits, API usage, and security configurations.

• Collaboration: Partner with Technical Architects and engineers to validate Proof of Concepts (POCs) for emerging technologies like Einstein AI or Data Cloud.

What we look for

Required Skills & Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Experience: 8 +years of experience in Agile product management or as a technical business analyst/technical architect.

• Technical Depth: 5+ years of experience with Salesforce Sales Cloud

• Technical Acumen: Deep understanding of the Software Development Life Cycle (SDLC) and familiarity with tools like Jira, Azure DevOps, or Trello.

• Soft Skills: Exceptional communication, analytical thinking, and the ability to say "No" to low-value stakeholder requests while maintaining professional relationships.

• Architecture Background: Proven ability to design enterprise-level implementations and manage complex integrations using middleware or APIs.

• Agile Leadership: Experience leading Scrum ceremonies and managing backlogs in tools like Jira or Azure DevOps.

Desirable Skills & Qualifications

• Certifications (Preferred): Certified Scrum Product Owner or SAFe Product Owner/Product Manager AND Salesforce certifications such as Sales Cloud Consultant or Application/System Architect.

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