Location: Hybrid in St Louis, MO preferred (2-3 days onsite) or remote
Job Type: Direct hire
Company: The name of our partner organization will be disclosed during the interview process. This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies.
Disclaimer: We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).
The Salesforce Developer and Administrator will design, code, and implement Salesforce applications for our evolving CRM, Order Management, Billing, and LIMS systems. This role will be responsible for driving and developing solutions within our Salesforce platform to meet our evolving business needs. This position will also analyze project objectives, create customer workflows and experiences, and troubleshoot errors by working closely with our Commercial, Lab, and Software teams.
RESPONSIBILITIES
- Ensure optimal performance of Salesforce systems and products on a day-to-day basis.
- Create, manage, and maintain user profiles, roles, and permission sets in Salesforce to ensure proper access control and data security. Assign appropriate permissions to users based on job functions and ensure compliance with organizational security policies.
- Perform regular audits of user access to ensure compliance with internal security policies and industry regulations (e.g., HIPAA).
- Design and generate custom reports and dashboards in Salesforce to provide actionable insights, track key performance indicators (KPIs), and support data-driven decision-making across teams. Ensure reports are tailored to meet business needs and provide regular updates and enhancements as requirements evolve.
- Design, create, and manage custom workflows using Salesforce tools such as Flow Builder to automate business processes, improve efficiency, and reduce manual tasks. Regularly evaluate and optimize workflows to ensure they align with evolving business requirements and deliver consistent results across departments.
- Develop either out-of-the-box or custom code solutions for our third-party partner integrations.
- Responsible for managing our Salesforce environments per industry best practices as it relates to the Software Development Lifecycle.
- Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Configure security controls such as IP range restrictions, login hours, and login security policies to limit where and when users can access Salesforce.
- Track and report system login attempts, including unsuccessful attempts, to identify potential security threats.
- Evaluate and install new Salesforce releases as necessary.
- Provide training on any new releases, updates, and end-user support.
- Document processes, including error reports and changes to field history tables.
- Other duties as assigned.
EDUCATION REQUIREMENTS
- Bachelor's degree is required, preferably in Computer Science, Information Technology, or a related field.
- Certifications specific to Salesforce are a plus. (i.e., Salesforce Certified Administrator/Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Technical Architect)
QUALIFICATIONS
- Possess 2+ years of hands-on experience with Salesforce Administration, including managing user access, security settings, and profiles (i.e., Field-Level Security, Permission sets, Roles, etc.) with a strong focus on workflow automation.
- Possess experience with:
- Salesforce Object Model, including custom objects, relationships (master-detail, lookup), and fields required to design and optimize reports and workflows.
- Developing or programming customer-facing interfaces.
- Integrating Salesforce with third-party tools and systems for reporting and workflow automation (i.e., using Salesforce APIs, AppExchange apps, or custom integration tools).
- Various database scripting languages (i.e., MYSQL, Apex, Native, VisualForce, and Python).
- Exemplify knowledge of:
- Web coding, including HTML and CSS.
- Salesforce reporting features, including summary reports, matrix reports, joined reports, and custom report types.
- Salesforce CRM platforms
- Demonstrate previous work experience with application and software development as a Programmer, Developer, or Web Engineer.
- Possess strong communication skills, with the ability to liaise with non-programmers.
- Exemplify the ability to multitask and thrive in an agile, fast-paced, deadline-driven environment while remaining flexible, proactive, resourceful, and efficient.
- Possess proficient verbal and written communication skills, while willing to share and receive information and ideas from all levels of the organization to achieve the desired results.
- Possess high ethics and conduct business in the most professional manner.
- Seek inclusiveness and collaboration but step up to responsibility, make tough decisions, and be accountable for those decisions.
- Act as a results-oriented team player with strong interpersonal and communication skills, capable of working collaboratively with colleagues.
- Preferred Additional Experience:
- Hands-on experience with GearSet and Tableau is a plus.