Salesforce System Administrator

About the Company

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Uruguay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

About the Role

We are looking for a skilled Salesforce System Administrator to support our organisation’s Salesforce platform. This role involves maintaining, configuring, and improving our Salesforce systems to ensure they align with business objectives and provide a seamless experience for end-users. The ideal candidate will have a solid understanding of the Salesforce platform, a strong technical background, an analytical approach and be proactive in problem-solving.

Responsibilities

• Manage daily operations, including system configuration, user setup, roles, permissions, and access control.
• Monitor and ensure the performance, reliability, and availability of the Salesforce environment.
• Maintain data integrity and security, including regular data uploads, backups, and field audits.
• Handle all basic administrative functions, including user account maintenance, reports, dashboards, workflows, and other routine tasks.
• Implement and manage Salesforce customizations, such as page layouts, fields, and record types.
• Develop and configure custom objects, validation rules, and formulas to meet organizational needs.
• Create and update process automation, workflows, and flows in Salesforce to optimize business processes.
• Collaborate with cross-functional teams to gather requirements, translate business needs into system design, and deploy new features.
• Oversee data imports, data cleanup, deduplication, and enrichment processes.
• Create and maintain comprehensive reports and dashboards to support business needs and provide insights for decision-making.
• Assist users in generating ad-hoc reports and ensure accuracy in data interpretation.
• Provide daily support to end-users, troubleshoot issues, and respond to help desk requests.
• Conduct training sessions and create documentation for new and existing users.
• Promote best practices in data entry, usage, and Salesforce functionality across the organization.
• Keep the system up to date with Salesforce releases, upgrades, and patches.
• Test and deploy new Salesforce functionalities and third-party integrations as needed.
• Maintain existing integrations with other third-party apps used for KYC, Contract Management, Legal review, etc. Such tools include but are not limited to Slack, Zendesk, Persona, JIRA, Docusign CLM, Certinia, etc.
• Work with external vendors, consultants, and developers on various projects.
• Maintain compliance with company policies, data privacy, and Salesforce’s security standards.
• Ensure adherence to Salesforce best practices and identify opportunities for process optimization.
• Stay current with Salesforce updates, new features, and industry trends to improve system performance and health.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Salesforce Administrator Certification is required; Advanced Administrator or Platform App Builder certification is a plus.
• 3+ years of experience as a Salesforce Administrator or similar role.
• Proficiency in Salesforce platform functionalities, including Sales Cloud, Marketing Cloud, Einstein and Scheduler.
• Strong understanding of Salesforce CRM best practices, customization, and configuration.
• Ability to manage complex tasks and collaborate with cross-functional teams.
• Excellent problem-solving, communication, and analytical skills.

What we offer:

• Stable and flexible working environment
• Career Growth Opportunity
• Training and professional development events
• Health insurance for employees and close family members
• Teamwork and Accountability
• Sense of Community and Defined Company Culture
• International Work Environment
• Diverse Workplace
• Modern comfortable office in the centre of St Julians
• Corporate parking near our office
• Gym reimbursement after successfully passing probationary period