Job Title: Salesforce Business Analyst
Location: Washington, D.C. (Hybrid – On-site 3 days/week)
Overview:
We are seeking a highly collaborative Salesforce Business Analyst with a strong foundation in Agile methodologies to support the successful delivery of Salesforce Service Cloud and Experience Cloud (formerly Community Cloud) solutions. This role is central to bridging business needs with technical execution, with a focus on iterative delivery, stakeholder alignment, and continuous improvement. The ideal candidate will thrive in a fast-paced Agile environment and bring a proactive, solution-oriented approach to driving digital transformation through the Salesforce platform. This is a hybrid position based in Washington, D.C., requiring on-site work three days per week.
At Yudrio we are seeking talented people that have an unparalleled ability to be their absolute best. We pride ourselves on our comprehensive rewards package including a choice of benefits, profit-sharing, and a low-cost vision and dental plan.
Responsibilities:
- The Business Analyst will act as a key Agile team member, contributing to all Scrum ceremonies including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives.
- They will translate business objectives into detailed user stories with clear acceptance criteria to guide development and QA teams.
- The role involves working closely with product owners and stakeholders to groom and prioritize backlogs based on evolving business needs and sprint capacity.
- The analyst will map business processes and identify automation opportunities within Salesforce Service Cloud and Experience Cloud.
- They will facilitate working sessions and workshops to gather requirements, define MVP scope, and ensure alignment on expected outcomes.
- The Business Analyst will collaborate with cross-functional teams including developers, architects, UX designers, and testers to validate and deliver solutions iteratively.
- They will support UAT planning and execution, ensuring delivered functionality meets business expectations.
- This role also includes maintaining detailed documentation of business processes, configurations, and functionality as part of sprint deliverables.
- The analyst is expected to contribute to continuous improvement of Agile practices across the project or program.
- They will stay up to date on Salesforce platform capabilities, especially within Service Cloud and Experience Cloud, to advise on scalable solution options.
Required Qualifications:
- U.S. Citizenship is required.
- Candidates must be able to pass a federal background investigation.
- A bachelor’s degree is required.
- Candidates must have at least three years of experience as a Business Analyst on Agile teams, preferably in a Salesforce environment.
- They should demonstrate a proven ability to write clear, actionable user stories and manage backlogs using tools like Jira or Azure DevOps.
- Experience supporting Salesforce Service Cloud and/or Experience Cloud implementations is essential.
- The ideal candidate will have strong facilitation skills with experience leading sprint ceremonies and stakeholder engagement sessions.
- Excellent communication and collaboration skills are required, along with the ability to engage both technical teams and business users.
- Familiarity with Agile metrics, velocity tracking, and iterative delivery best practices is also expected.
Preferred Qualifications:
- A Salesforce Administrator or Business Analyst Certification is preferred.
- Experience supporting federal clients or working in regulated industries is strongly desired.
- Additional preferred experience includes exposure to Omni-Channel, Case Management, Knowledge, or Customer Portals.
- An understanding of Salesforce data models, roles, profiles, and security best practices is helpful.
- Experience in change management
Company Information:
Yudrio, Inc. is a high-end Information Technology (IT) solutions provider. We provide deep expertise and capabilities of a large company while maintaining the intimacy of a small business. Yudrio has supported mission critical applications by providing innovative, customized, end-to-end services that demonstrate measurable benefits, increased efficiency, and reduced costs. Our results-oriented success curtails from our pioneering approach to solving complex problems. Yudrio offers services in the areas of strategy, application development, enterprise and technical infrastructure solutions. Our services span across various technology platforms, operating systems and infrastructures.
Yudrio has an impressive fifteen-year track record of delivering superior, dynamic technical systems to the federal government. We are currently working on projects for the Federal Deposit Insurance Company (FDIC), Environmental Protection Agency (EPA), United States Army Corps of Engineers (USACE), Department of Homeland Security (DHS), Internal Revenue Service (IRS), United States Air Force (USAF), and Federal Trade Commission (FTC).