Salesforce Business Analyst

Salesforce Business Analyst

Contract Duration: 12 Months (EST Time-zone)

We are looking for an experienced Salesforce Business Analyst to join our technology team. The successful candidate will have a strong background in Salesforce business analysis, strong analytical and problem-solving abilities, requirements management, stakeholder engagement, and translating business needs into effective Salesforce solutions.

Key Responsibilities

• Engage with business stakeholders to understand business objectives, processes, challenges, and requirements.
• Gather, analyse, document, and validate functional and non-functional business requirements.
• Translate business requirements into clear Salesforce functional requirements and user stories.
• Facilitate workshops, interviews, discovery sessions, and requirements-gathering meetings.
• Analyse existing business processes and identify opportunities for optimization and automation using Salesforce.
• Create process flows, business process documentation, user stories, acceptance criteria, and functional specifications.
• Work closely with Salesforce Administrators, Developers, Architects, QA teams, and Project Managers to ensure requirements are clearly understood and successfully delivered.
• Develop and maintain a prioritized product backlog in collaboration with business stakeholders and Product Owners.
• Support solution design by providing business and functional insights.
• Review proposed Salesforce solutions to ensure they meet business requirements and deliver the intended outcomes.
• Support User Acceptance Testing (UAT), including test planning, test-case development, defect management, and business-user coordination.
• Validate delivered functionality against agreed requirements and acceptance criteria.
• Identify gaps between current and future-state processes and recommend appropriate Salesforce solutions.
• Assist with Salesforce change-management and user-adoption activities.
• Maintain accurate requirements, process, and solution documentation.
• Identify risks, dependencies, assumptions, and potential impacts associated with proposed changes.
• Act as a key liaison between business stakeholders and technical delivery teams.
• Support continuous improvement initiatives and identify opportunities to maximize the value of the Salesforce platform.

Experience

• 5+ years' experience as a Business Analyst within Salesforce environments.
• Strong understanding of Salesforce capabilities, business processes, and platform functionality.
• Proven experience gathering and translating business requirements into Salesforce solutions.
• Experience working with Salesforce Sales Cloud and/or Service Cloud is highly advantageous.
• Experience creating detailed user stories and acceptance criteria.
• Experience with business process mapping and process optimization.
• Experience working within Agile/Scrum delivery environments.
• Experience working with cross-functional technical and business teams.
• Demonstrated experience supporting UAT and software implementation projects.
• Strong stakeholder-management experience across different levels of an organization.
• Experience working on Salesforce transformation, implementation, enhancement, or migration projects.
• Ability to understand complex business problems and translate them into practical technology solutions.

Qualifications:

• Bachelor's degree or equivalent qualification in: Business Analysis, Information Technology, Computer Science, Information Systems, Business Management or a related field is (Essential)
• Certifications: (Highly Advantageous)
• Business Analysis certification.
• Agile/Scrum certification.
• Salesforce-specific training or qualifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer