Salesforce Business Analyst

About Us

At St John Ambulance SA, we've been helping South Australians live safer, healthier lives for over 140 years. As a trusted charity and community-focused organisation, we deliver first aid training, event health and medical services, first aid products, and social inclusion programs that make a real difference across the state.

Supported by over 1,200 dedicated volunteers and 200+ employees, we're passionate about serving our community and empowering people with lifesaving skills.

What You'll Do

You'll be the go-to person for Salesforce across the organisation, balancing hands-on platform management with business improvement initiatives.

• Support, maintain, and enhance Salesforce across the organisation.
• Gather business requirements and translate them into practical solutions.
• Analyse and improve business processes, identifying opportunities for automation and efficiency.
• Build and maintain Salesforce reports, dashboards, workflows, and automation.
• Deliver user training, support, and documentation.
• Manage data quality, reporting, and system performance.
• Coordinate testing, system upgrades, and enhancement projects.
• Act as the key link between business users, IT, and external Salesforce partners.

About You

You're someone who enjoys getting to the heart of a problem and finding smarter ways to work. You can confidently move between technical conversations and business discussions, building strong relationships along the way.

• Experience in a Business Analyst and/or Salesforce support role.
• Strong Salesforce Administration experience.
• Experience with Salesforce reports, dashboards, workflows, and automation.
• Strong business analysis, process improvement, and requirements gathering skills.
• Understanding of CRM systems, customer journeys, and operational processes.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem-solving capability.
• Advanced Excel and reporting skills.

Qualifications

• Salesforce Administrator Certification
• Business Analysis certification(s) highly regarded
• Degree qualifications in Business, Information Technology, Computer Science, or a related discipline (desirable)
• Current Provide First Aid qualification, or willingness to obtain

Why Join Us?

At St John Ambulance SA, every role contributes to supporting the health, safety, and wellbeing of South Australians.

We're on a journey to continuously improve how we connect with our customers, volunteers, employees, and community. Salesforce plays a critical role in that journey, and we're looking for a Salesforce Business Analyst to help us get even more from it.

This is more than a system support role. You'll partner with teams across the organisation to understand challenges, uncover opportunities, and deliver solutions that improve processes, enhance user experiences, and support better decision-making.

If you love solving problems, simplifying complexity, and bringing people and technology together, we'd love to hear from you.

In return, you'll enjoy:

• Flexible work options
• Salary packaging benefits
• Ongoing professional development
• A supportive and collaborative team culture
• The opportunity to influence real business outcomes through technology and innovation
• Purpose-driven work with a trusted South Australian organisation

Ready to make an impact?

Join a team that's embracing continuous improvement and innovation and help shape the future of how we work through Salesforce.

Please apply via SEEK with your resume and a cover letter outlining your suitability for the role.

St John Ambulance SA is an equal opportunity employer and values diversity and inclusion.

Employment is subject to a satisfactory National Criminal History Check, a valid Working with Children Check, and evidence of your right to work in Australia.