Salesforce Administrator

Salary: $100K–$105K + Super + Salary Packaging Upto $18550

Immediate start available!
Make your Salesforce expertise count for something meaningful.

Are you a hands-on Salesforce Administrator who enjoys solving problems, improving systems and helping people get the most out of technology?

Join MS Plus and play a key role in supporting and continuously improving the Salesforce platform that helps us deliver services, support and opportunities to people living with MS and other neurological conditions.

This is a great opportunity for a Salesforce Administrator ready to broaden their experience across a complex Salesforce environment, including Lumary, NPSP, Sales Cloud and Service Cloud, while receiving hands-on mentoring and progressively taking on greater ownership.

About the role

As our Salesforce Administrator, you'll be the primary day-to-day support resource for the MS Plus Salesforce environment.

You'll troubleshoot and resolve support requests, manage users and access, build reports and dashboards, deliver configuration changes and create and maintain Salesforce Flows. You'll also contribute to data quality, integrations, testing, documentation, user training and enhancement projects.

Approximately 70% of the role is focused on BAU support and continuous improvement, with the remaining 30% dedicated to enhancements and project work.

You'll work within an established framework, with the Application Solutions Manager owning architecture and complex design decisions while you progressively take on greater autonomy as your capability grows.

You'll also have the opportunity to use AI productivity and coding assistants to support triage, documentation, testing and problem solving—with appropriate human review and governance.

What you'll be doing

• Providing day-to-day Salesforce support and managing tickets through to resolution.

• Managing Salesforce users, licences, roles, profiles, permission sets and sharing.

• Building reports, dashboards and list views for business stakeholders.

• Configuring fields, page layouts, record types, validation rules and approval processes.

• Building, testing and documenting Salesforce Flow automations.

• Supporting the migration from legacy Workflow Rules and Process Builder to Flow.

• Maintaining data quality and performing bulk data operations using tools such as Data Loader.

• Supporting Salesforce integrations and applications including Lumary, SharePoint, Conga, DocuSign, Campaign Monitor, Form Assembly, Survey Monkey, Funraisin and other business platforms.

• Supporting testing, releases, change management and documentation.

• Supporting routine Salesforce security, access and privacy activities, including working with Information Security on relevant requirements.

• Helping onboard and train users and turning recurring issues into self-service guidance.

• Working collaboratively with the Application Solutions team and business stakeholders to deliver practical Salesforce solutions.

What you'll bring

You'll be a Salesforce Certified Administrator with typically 3+ years' hands-on Salesforce administration experience, including:

• Strong experience with Salesforce BAU support and configuration.

• Hands-on experience building, testing and documenting Salesforce Flows.

• Experience managing users, permissions, roles and sharing settings.

• Experience with Salesforce reports, dashboards and list views.

• Working knowledge of Data Loader, Workbench or similar data tools and SOQL.

• Strong problem-solving, organisation and prioritisation skills.

• Excellent communication skills and the ability to explain technical concepts to non-technical users.

• A customer-focused approach and genuine willingness to learn and grow.

• Salesforce certifications are desirable, with Salesforce Certified Administrator expected and additional certifications such as Platform App Builder, Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant or Nonprofit Cloud Consultant highly regarded.

• Experience with Lumary, NPSP, not-for-profit environments, Salesforce DevOps tools, integrations, Apex/LWC or AI-enabled Salesforce capabilities will be highly regarded.

What we offer

• Competitive salary and a full-time permanent position.

• Salary packaging upto $15,900 of your base salary tax free and up to $2,650 for meals and entertainment.

• Hybrid working model with 2 days working from home and 3 days in-office from our Lidcombe, NSW office.

• Learning and development opportunities to enhance your career.

• Employee Assistance Program, birthday leave, paid parental leave and gym membership benefits.

• Free on-site parking and discounted private health insurance.

One more thing

Successful candidates will be required to complete a National Police Check and, where applicable, an International Police Check. Candidates must also have unrestricted working rights in Australia, a current NDIS Worker Screening Clearance and a Working with Children Check.

A bit about us

MS Plus is the go-to provider of services, information, advice and support for people affected by multiple sclerosis (MS) and other neurological conditions. We’re a leading for-purpose organisation, with 70 years of experience in supporting people across the ACT, NSW, Victoria and Tasmania to live well with progressive neurological conditions. We are driven to break down barriers and empower people to achieve their goals. We also fundraise to find a cure for MS.

MS Plus is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.

For more information about the role
or to request a copy of the Position Description, please email [email protected].