SaaS Platform IT Support Specialist
Kaiser Permanente · Aiea, Honolulu ·
- Work mode
- Hybrid
- Category
- Support
Hybrid IT Support Specialist in Aiea/Honolulu maintaining and supporting the Systeme.io SaaS marketing platform for Kaiser Permanente — troubleshooting user issues, managing tickets and incidents across SaaS tools, networks, and devices, and documenting solutions while escalating complex problems to developers and product teams.
Kaiser Permanente seeks a Short Hour IT Support Specialist to help maintain and support Systeme.io’s all‑in‑one marketing platform. In this hybrid role, you’ll troubleshoot user issues, manage tickets, and resolve incidents across SaaS tools, networks, and devices. You’ll collaborate with developers and product teams to escalate complex problems, document solutions, and improve processes. Join a culture of innovation and support, contributing to reliable, user‑friendly software for entrepreneur…