IT Support Specialist (51989)

Summary

IT Support Specialist Salary Range: $25.00 - $37.00/ Hr.

As the largest machine tool builder in the western world, we need world-class talent in all of our departments. And we’re not just looking for people for the production floor. Haas is a very vertically integrated company, with a wide range of high-tech career opportunities available.

Oh, and yes, we are the same Haas that owns the Haas Factory Racing Team, and Haas F1 Team from the Netflix series: Drive to Survive.

The IT Support Specialist maintains and troubleshoots the existing computers, laptops, security, and servers within the enterprise. Install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers calls or tickets to support end users with applications, hardware, software, and networking.

• Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.

• Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.

• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Performs installation of hardware and software as needed.

• Builds, maintains and deploys PC images using appropriate tools.

• Builds, maintains and deploys scripts and packages for PC systems using appropriate tools and procedures.

• Creates end user documentation and knowledge base articles, or trains users in the proper use of hardware or software.

• Uses skills to accurately estimate workload.

• Delivers high quality work product within organizational timeframes.

• Communicates effectively both horizontally with peers and customers, and vertically with management.

• Coordinates onboarding and offboarding of IT assets and user accounts.

• Suggests ways to automate routine functions, improve efficiencies and/or cost-savings.

• 0-5% travel required.

• Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.

• Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.