Roving Engineer/Desktop Support Engineer (Need Security Clearance)

Salary: $2,500 – $3,500 per month

Position 1 : Device Engineer - Need Security Clearance

Working Place: Support EAST camp: BMTC/Pasir Ris camp/Changi Naval Base/Air Force Training Centre (Paya Lebar) and HQ Office in AMK

Basic Salary: $2500~$2600 + Additional Phone Allowances: $20

Contract : 2 years renewable

Job Scope Description & Responsibilities :

• Perform Asset Management of Infrastructure and Computing Devices

• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware.

• Work with 3rd parties vendors

• Provide Training, Coaching and orienting users on how to use computer devices.

• Be responsible for completing assigned tasks on time and to the satisfaction of the users.

• Must be able to handle helpdesk duties.

Requirements:

• Candidate must possess at least a Higher Nitec in IT related qualification/Diploma in IT

• Fresh candidate with related IT Cert. can be considered but must be proficient in Microsoft Words/Excel/Outlook.

• Minimum 1 years’ experience in similar capacity Technical Skills and experience supporting Computing Devices

• Computing Devices Platform Supported : Windows, IOS and Android ,

• Professional competencies that include:

• Ability to work without supervision

• Good communication skills

• Pro-activeness and Initiative

• Ability to multitask

• Good at problem solving

• Customer service

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Position 2 : Desktop Support Engineer (SINGAPOREAN ONLY- NEED SECURITY CLEARANCE)

Place : Central Region

Basic Salary: $2700~$3500 + Additional Phone Allowances: $20

Contract : 2 years renewable

Working Days & Working Hours : Monday -Friday (8am - 5.30pm) ; Monday to Friday (8:30am -6:30pm) ; Mon-Fri 9am to 6.30pm

Job Scope Description & Responsibilities :

• Support consists of IT Service Management (ITSM) tickets requests, walk-in, on-site , self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support

• Require to support the IT concierge counter where they need to meet the users face to face, provide Level 1 to 1.5 IT support

• Address and resolves basic incident, walk in and requests, logs all incidents and requests ; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities

• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information/ basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour

• Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact

• Network troubleshooting, both wired and wireless using Fluke testing device

• Verification of whitelisted USB device and to perform whitelisting of USB device

• Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)

• Software installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded/ corporate systems

• Removal and Secure Erasing of storage media for write off\Secure Token and connectivity issue

• Password reset for corporate user accounts

• Expected to move IT equipment with the proper handling tool

Requirements :

• Strictly open to Singaporean only (Only Local as Security Clearance Required)

• Diploma in IT or relevant discipline.

• Chinese speaker is welcome to deal with China-speaking clients

• Minimum have 2 years of IT experience

• Only IOS and Samsung digital devices are allowed , except China brand Handphone is not allowed.

• Have IT trained with IT frontline experiences would be PRIORITY

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Position 3: Desktop Support Engineer (Urgent Hiring!)

Working Place: Pasir Ris

Monday-Thursday 8.30am- 6pm , Friday 8.30am to 5.30pm

Basic Salary: $2500~$2700

Contract : 2 years renewable

Job Scope Description & Responsibilities :
• Provide basic troubleshooting support over the phone/email and deskside on technical issues related to desktop/network and hardware issues
• Logging of issues and follow up till closure
• Provide technical advice on functional features on hardware/software peripherals
• Provide deskside support to office users to resolve the technical issues on their devices
• Assist the Systems team to support end-user deployment projects when needed

Requirements:
• Welcome any Nationality if you can speak fluent Chinese as need to interact with the Taiwanese colleagues as well as being able to read/write simple emails in Chinese
• Diploma in Engineering or Information Technology
• Minimum 2 years of experience of IT experience relevant
• Able to work in work & Clean Room environment as some of the system will be at the cleanroom
• Must be able to support desktop in term of hardware & software