Onsite IT Support Engineer 5 or 5.5 Days @ SG Islandwide

Job Opportunity 1 - DEVICE ENGINEER - 5 DAYS (GOVT PROJECT - CAT2A)
Our 1st Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client)
Position: Device Engineer (Onsite Deployment or Roaming SG Islandwide) (Urgent! ASAP)

Basic Salary 1: $2300~$2700 Capped (East Region - Tekong Island Campus) (1 Pax)

Basic Salary 2: $2300~$2600 Capped (East Region) (Roaming) (2 Pax)
Additional Fixed Allowances: $20 (HP)

Mon - Fri: 8.30am~6pm
Location: SG Islandwide / Army Campus - East Zone Tekong Island or Changi Naval Base / North Zone Kranji or Yishun/ West SAFTI MI, Yew Tee MRT Zone or Pasi Laba Camp / SWI Joon Koon Camp & or Central Zone SCIENCE PARK
OT / Overtime Time: Yes, Rarely Have

Contract: 2 Years Renewable

Talent Competency 1
• Min 2~3 Years of Related IT Support Experiences (Must Have)
• Higher Nitec to Local Poly IT Related Certs (Must Have)

• Candidate Profile Without Required Similar Job Experiences, Are Also Welcome & Encourage to Apply, Subject to Microsoft Words/Excel/Outlook Proficiency.
• Average Good Normal Proficiency Bilingual Communication & Presentation Skillset (Spoken/Read/Written - From 7~10)

• Advantages: Positive Vibe/Attitude & Cooperative Plays a Significant Factor from Initial Reach Up till Successful Job Placement.

• 1-2 years’ Experience in Similar Capacity Technical Skills & Experience Supporting Computing Devices (Computing Devices Platform Supported: Windows, IOS & Android)

• Ability to Work Without Supervision
• Pro-Activeness & Being Initiative

Job Scope Wise 1

• Perform Asset Management of Infrastructure & Computing Devices.

• Provide Computer Support Services (Troubleshooting, Patching, Configuration, Testing & Maintenance) for any Supported Software & Hardware.

• Work with 3rd parties' Vendors

• Provide Training, Coaching & orienting users on how to use computer devices.

• Be responsible for completing assigned tasks on time & users' satisfaction.

• Must be able to handle helpdesk duties.
  

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Job Opportunity 2 - ONSITE ENGINEER - 5.5 DAYS (NON-GOVT)

Our 2nd Client: Local SG MNC - IT Info. Comms. Tech - Local Based End Client)
Position: Onsite IT Support Engineer (Urgent! ASAP) (Non Govt - Edu Higher Learning Industry)

Location: East Zone @ Upper Changi

Basic: $2600-$2800 / $3000~$3200 Max Capped (Subject to Qualified Hands-on Experiences & Competency Level)

Additional Fixed HP Allowances: $50

Mon-Fri: 8am-6pm & Sat: 8.30pm-1pm

Contract: 2 Years (Renewable - Subject to Competency)

Talent Competency Wise 2

• Preferably with IT Related Background (E.g.: Diploma/Degree or Recognized IT Cert)

• Min. 2 years & Onwards Experience Onsite Support, Hands-on Knowledgeable with Positive, Confidence & Pleasant Attitude.

• Teamwork Camaraderie Spirit Ideally.

Job Scope Wise 2

• Possess Technical IT Expertise and hands-on skills in Windows/MAC OS Support.

• Able to Troubleshoot and Suggest Appropriate Solutions, While Maintaining Quick Response and Turnaround Time.

• Proficient conversant via spoken & written clearly, possess positive work attitude vibe.

• Willing & enjoy travelling onsite due to job nature requirement.

• Capable of demonstrating decently good Customer Service Support.

• Experience in working with & using:

  • Windows & or Mac Operating Systems (iOS - Preferred)

  • Microsoft Products (E.g.: Excel, Word, Outlook and Email)

  • Basic Knowledge of ITIL (Good to Have ITIL Cert But not Mandatory)

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Job Opportunity 3 - ASSISTANT TEAM LEAD CUM SENIOR ENGINEER - 5.5 DAYS (NON-GOVT)

Location: East Zone @ Upper Changi

Basic: $3000~$3300 Max Capped (Subject to Qualified Hands-on Experiences & Competency)

Additional Fixed HP Allowances: $50

Mon-Fri: 8am-6pm & Sat: 8.30pm-1pm

Contract: 2 Years (Renewable - Subject to Competency)

Talent Competency Wise 3

• Preferably with IT Related Background (E.g.: Diploma/Degree or Recognized IT Cert)

• Min. 2 years & Onwards Experience Onsite Support, Hands-on Knowledgeable, Positive Confidence & Pleasant Attitude.

• Teamwork Camaraderie Spirit Ideally.

Special Requirements

1. Having Leadership Attribute & Self-Motivating

2. Able handle stress to meet deadline & Service Level

3. Able communicate & respond to client during normal operation & service recovery situation

4. Experience handling VIP as advantage

5. Competence in Microsoft Excel & PowerPoint

Job Scope & Requirement Wise 3

• As Senior IT Engineer;
  1. Provide On site services for IT-related issues include problems with Desktops, Notebooks/MacBook, Tablets, Printers, Plotters, MFDs, Copiers and Scanners to users
  2. Conduct IT Equipment Management Services related to escalation (Eg: to External 3rd party Vendor for Maintenance Support Etc.)
  3. Conduct Preventive Maintenance on all Laptop, workstation & MacBook for University
  4. Able assist Team Lead to coach & manage a group of Onsite Engineers

• Further Administrative Tasks:
  1. Knowledge or experience managing company IT Asset in term of excel sheets or organization asset portal.
  2. Using excel database to compile and consolidate data & put up to Presentation slides.
  3. Experience in PC Tech Refresh, Asset Write-off & Disposal exercises (added advantage)
  4. Presenting reports to Client, on Assets & Operation Service Levels

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Job Opportunity 4 - SERVICE DESK AGENT - 5.5 DAYS (NON-GOVT)

Location: East Zone @ Upper Changi

Basic: $2600~$2800 Max Capped (Subject to Qualified Hands-on Experiences & Competency Level)

Additional Fixed HP Allowances: $50

Mon-Fri: 8am-6pm & Sat: 8.30am-1pm (Note: Monthly 2 Times Night Shift - 12pm-10pm)

Contract: 2 Years (Renewable - Subject to Competency Level)

Talent Competency Wise 4

• Preferably with IT Related Background (E.g.: Higher Nitec/ Diploma & Above or Recognized IT Cert)

• Min. 1 year & Onwards Experience Service Desk or Onsite Support, Hands-on Knowledgeable, Positive Confidence & Pleasant Attitude.

• Teamwork Camaraderie Spirit Ideally.

• Willing to Work Staggered Shifts & Saturdays.

• Relevant Technical IT expertise & skills in the latest Windows 11 & MAC OS;

• Possess Good Comms (Written & Oral).

• Telephony Etiquettes.

• Problem Solving & Interpersonal Skills, Self-Awareness/Control & Motivated in Customer Handling.

• Demonstrate Initiative/Tactfulness & Willingness to Serve.

• Able Apply Knowledge with Other People, Especially in Crisis Situation, Teamwork Environment.

• Able Express Oneself Clearly.

Job Scope & Requirement Wise 4

• Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool & emails

• Escalation, tracking & resolution of all incident/service requests/ problems in a professional & timely Manner

• May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed)

• Other administrations if required.

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Job Opportunity 5 - DESKTOP SUPPORT ENGINEER - 5 DAYS (NON-GOVT)

Location: Central/West Zone @ 1) Labrador Park/ 2) JurongEast / 3) TuasWestRoad

Basic: $2600~$2900/$3100 Max Capped (Subject to Qualification Hands-on Exp & Competency)

Mon-Fri: 8.15am-6pm

Contract: Default 2 Years (Yearly Renewable - Subject to Individual Competency & Client Satisfaction)

Talent Competency Wise 5

● Ideally Diploma Comp Sc / IT Related or Higher Nitec Etc. to Consider

● Min. 1~2 Years Hands-on IT Support Experience

● Good Customer Service & Interpersonal Skills

● Able Communicate Clearly with Technical and Non-Tech Audience, Verbally & Written

● In-Depth Knowledge of Microsoft Office & Google Suite Applications

● Fast Learner with Good Comms Skills

● Chinese Proficiency Spoken/Read/Written (Due to Mandarin Speaking Database End Client) *

Job Scope & Requirement Wise 5

1. End User Service Management

• a. Follow Request/Incident/Problem Management process

• b. Update & resolve tickets that have been assigned &completed

• c. Assess & apply resolution as per the Knowledgebase

• d. Meet required stipulated SLAs

2. Mobile Device Management

1. a. To deploy mobile devices (phone/tablet) to users

2. b. Apply Corporate Mobile Device Management software

3. c. Troubleshooting mobile devices issues

3. Print Management

1. a. Maintenance on Printer/Copier/Label Printer

2. b. Contact Respective Service Provider for Servicing (Toner & Waste Cartridge)

3. c. Toner Inventory Management

4. Asset Management

• a. To Contact Authorized Service Provider for hardware repair

• b. To Test & Prepare New Machines with Latest OS Image

• c. Asset Tagging of Machine & Updating of the Asset Database

• d. Disk Wiping & Disposal Hardware

5. Audio Video Devices Management

• a. Support Wireless Projection Devices

• b. Projectors Maintenance

• c. Maintenance Other Audio Video Equipment

6. Other In-House Infra Support

• a. Ad-Hoc Projects

• b. Meeting Room Management

• c. Digital Signage System Maintenance

• d. Off-Site Operational Support

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Job Opportunity 6 - DESKTOP SUPPORT ENGINEER - 5 DAYS (GOVT) (CAT2A - Clearance @ 30~45 Days) (x12)

Location: Central/West Zone @ 1) Science Park (Kent Ridge MRT)

Basic: $2600~$2900/$3000 Max Capped (Subject to Qualification Hands-on Exp & Competency)

3 Staggered Shift Timing:
1)Mon-Fri: 8am-5.30pm
2)Mon-Fri: 8.30am-6pm
3)Mon-Fri: 9am-6.30pm

Contract: Default 2 Years (Yearly Renewable - Subject to Individual Competency & Client Satisfaction)

1. Provide Level 1 to 1.5 IT Support.
2. IT Trained with IT Frontline Experiences.
3. Support Consists of IT Service Management (ITSM) Tickets, Requests, Walk-Ins, Onsite, Self-Help Kisok, VIP Phone, On-Offboarding of Systems, Hardware/Software Support.
4. Address & Resolves Basic Incidents Walk-In & Requests, Logs All Incidents & Requests; Engages Subject Matter Experts to Resolve Incidents That Are Beyond the Scope of Their Ability or Responsibilities.
5. Ensure Proper Escalation of All Tickets to Respective Departments Promptly After Gathering the Necessary Information/Basic Troubleshooting Done. Critical Tickets Involving Any Security Related Matters or Data Breached to be Escalated Within an Hour.
6. Document Solutions & Updates Self-Help & Knowledge Base. Grows General Knowledge of Current IT Application & Services, Increasing Ability to Resolve Requests on First Contact.
7. Network Troubleshooting, Both Wired & Wireless Using Fluke Testing Device.
8. Troubleshooting of Hardware Problem for PCs & PC Peripherals, & Reporting to Vendor for Return Merchandise Authorization (RMA).
9. Software Installation, Elevated Administrator Access Requirements & Software Security Compliance Checking for Onboarded/ Corporate Systems.
10. Removal & Secure Erasing of Storage Media for Write Off.
11. Secure Token Connectivity Issue.
12. Password Reset for Corporate User Accounts.
13. Expected to Move IT Equipment with the Proper Handling Tool.
    

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1. We regret only shortlisted applicants will be notified.

1. Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time.

2. Will reach up applied & selected profiles for general discussion first & may cross offer another “new or similar job openings, subject to match job fit competency level”.

3. Full cooperation is highly appreciated via goodwill throughout the process. Thank You for Reading. Cheers!!

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Agent: You Feng Yuan (Lennon)

Registration Number: R23115676

Recruitment Hub Asia Pte Ltd

EA License Number: 12C6135