Quality Assurance Manager

We're Not Just in the Packaging Business–We're in the "Wow" Business Quality Assurance/Continuous Improvement Manager Conover, NC Why Join Pregis North America? It’s an exciting time to work for Pregis! We are constantly innovating and continue to serve the needs of and be a strong partner to our customers. We empower our employees to operate in a socialized environment and welcome diversity of thought. Pregis LLC (www.pregis.com) is a leading manufacturer, marketer and supplier of innovative protective packaging products and solutions to a variety of industries. Pregis’ Private Equity partner is Warburg Pincus, together focused on investment in growth. The Company’s broad product offerings provide protection to meet customer needs in three segments: inside the box, surface protection and mailing and bagging solutions. We are focused on growth; the company has grown in the last 5 years by “Wowing” its customers. Pregis has experienced significant growth organically and through acquisition, expanding our capabilities to meet customer needs and enhancing our ability to deliver value in a rapidly changing environment. With over 2,500 employees in 24+ North American facilities and additional manufacturing operations across Europe, our reach continues to increase with the growing global demand for a strong protective packaging partner. Working through a strong network of distributors, fabricators and converting partners, Pregis LLC provides industry leading service and innovative solutions to its customers. Job Summary The Quality Assurance Manager reports to the Director of Operations and will oversee all activities related to Quality Control and Quality Assurance. The QA Manager will execute key projects related to process improvement based on data collected from Quality Control and feedback from Field Service and Customers. The QA Manager works with both Operations and Service to identify and correct process failures and will provide support in project management, change management, SOP documentation and management. The QA Manager will also lead and drive the business unit’s initiatives to obtain and maintain ISO 9001 certification. Job Location Conover, NC Job Expectations and Responsibilities The Quality Assurance Manager plays a critical part in understanding and meeting internal and external customer needs by developing solutions and validating product/solution performance through: Executing quality complaint investigations, root cause analysis, troubleshooting, data collection and proposes solutions. Demonstrating appropriate project management skills and use of DMAIC/Lean methodology in execution of projects. Creating and executing continuous improvement projects and Design of Experiments to improve quality and optimize equipment and process performance within production applications. Engaging with production to develop new products and supporting process development through PFMEA – (Process Failure Mode Effects Analysis). Developing documentation for new test procedures, products, and processes. Routinely monitoring production through periodic Q/C checks and evaluation of routine checks made by in-house line leaders. Assisting in creating quality assurance plans for new products to guarantee quality from stage one. Maintaining Quality Root-Cause database. Training new Quality Control employees. Required Education, Experience and Qualifications Minimum of 10+ years of experience in people, process, and product management BS Mechanical, Process Engineering, or Quality Engineering or similar relevant degree/experience preferred Lean Six Sigma Black Belt a plus Demonstrated ability to create, implement, and maintain new processes across multiple departments Demonstrated success in managing projects in cross-functional teams Strong attention to detail is critical Ability to multi-task with strong analytical, troubleshooting, and mechanical skills. Outstanding written, verbal, and interpersonal communication skills Works successfully independently and collaboratively across teams Excellent data and computer skills Our Growth Culture We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1’s and maintaining a collaborative environment. Pregis Core Values Integrity-The quality of being honest and having strong moral principles; moral uprightness. Here at Pregis, we value our people and expect the highest quality from them. Collaboration-Combination action of a group of people, especially when effective and efficient. Pregis strives to hire people that want to win as a team. We look for these qualities when interviewing and value the people that want to strive for the greater good! Customer Focus- We recognize that having a strong customer focus means having a strong contribution of overall success. We are about putting our customers and their satisfaction first! When recruiting for the right fit, we strive to find this quality in our candidates as a priority for both internal and external customer basis. Innovation- Here at Pregis, we are always innovating and keeping up with the newest technology to stay proactive within the market. Equal Opportunity Statement We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Visit us at www.pregis.com for more information about Pregis LLC. #PFC1