Job Description Summary

Under general supervision, this position is responsible for project planning, execution, managing, and completion within a set budget and timeline. The Project Manager closely partners with various functional areas, external customers, third-party contractors, and business partners. They are tasked with managing relationships with clients and stakeholders, understanding requirements and ensuring project deliverables align with business goals and regulatory requirements. The Project Manager is responsible for managing resources, identifying potential risks, and ensuring quality standards are met. Project Manager must possess excellent leadership abilities, effective communication skills and the ability to solve complex problems efficiently.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Develops and deploys project management methodology for various projects of varying sizes across the enterprise. Manages the day-to-day operational and tactical aspects of multiple or enterprise-wide projects that cross over functional boundaries and involve multiple operating units.
• Develops and implements project management methodology for the organization.
• Develops comprehensive project work plans that align with customer requirements and company strategy.
• Establishes the project environment, providing the infrastructure for the project. This includes project tracking systems and incorporating project management standards.
• Delegates activities and tasks to appropriate personnel.
• Identifies key stakeholders, defines project roles and responsibilities, and partners with various technical personnel during all project phases. Ensures personnel resource availability and allocation.
• Build relationships to influence and promote cross-functional collaboration.
• Monitors, tracks, adjusts, and updates project milestones and deliverables. Provides detailed project reports and updates to stakeholders, as required. Measures project performance to identify areas for improvement.
• Monitors the progress of assigned projects and adjusts as necessary to ensure successful project completion.
• Monitors and controls project activities including change to scope, schedule, cost, risk, and quality.
• Identifies and resolves issues and conflicts within project team.
• Promotes a positive team environment, providing support, motivation, and encouragement to team members.
• Develop and empower project team members by providing clear expectations, training, tools, and resources, while removing obstacles and facilitating collaboration to ensure successful project outcomes.
• Participates in hiring processes and trains new personnel.
• Develops, reviews, and edits project requests. Reviews proposal requirements, specifications, business processes, and provides recommendations based on scope and prioritization of work.
• Ensures change control process adherence throughout the project lifecycle.
• Manages organizational projects and/or change control workflows.
• Coordinates project planning, execution, and control. Appropriately escalates decisions and roadblocks and ensures project deliverables are completed, and effectiveness criteria are met.
• Coordinates project activities for internal personnel resources and third parties/vendors.
• Serve as the primary point of contact for internal stakeholders, vendors, clients, and project team members, coordinating communication, managing expectations, resolving issues, and aligning resources to ensure successful project execution and delivery of business objectives.
• Closes projects, preparing project summaries and archives project documentation.
• Conducts project lessons learned and project effectiveness evaluations.
• Develops and maintains comprehensive project documentation that is complete, accurate, and in compliance with CTS SOPs and all applicable regulatory and quality requirements.
• Maintains systems in area and evolves as part of continuous improvement to cultivate change and innovation.
• Administers the organization’s project management and change control software applications.
• Configures and updates project management and change control software applications as per business needs.
• Develops processes, procedures, training, and support for project and change management software solutions and processes for the department and other users in the organization. This includes maintaining the structure of the system, training new users, and developing new templates, workflows, dashboards, and reports.
• Monitors the application's performance and troubleshoots any issues encountered.
• Collaborates with the IT team and works with software vendors for resolving any technical issues.
• Implements the latest patches and upgrades to ensure the application is up to date.
• Creates and maintains comprehensive documentation related to the software application.
• Provides training and support to end users, ensuring they can effectively use the software.
• Regularly reviews application logs and reports to identify any potential issues.
• Maintains a backup and recovery strategy for application data.
• Participates in national, regional and/or local professional organizations. This includes attending relevant workshops, conferences, and training programs.
• Maintains up-to-date knowledge of changes and developments in the industry. Establishes and maintains a network of professional relationships both inside and outside the corporation. Stays informed about the latest project management best practices, software, and technologies.
• Maintains a thorough understanding of subject matter in area of responsibility and functions as a resource.
• Uses industry best practices, techniques, and standards throughout the entire project execution.
• Champions OE culture within areas of responsibility and actively encourages team member involvement.
• Assures quality customer service to all customers.
• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
• Maintains good attendance and punctuality per the absence policy.
• Performs all other duties, at the discretion of management, as assigned.

REQUIRED QUALIFICATIONS

• Education: Bachelor’s Degree required.
• Experience: A minimum of three (3) years of project management experience To Include: project management experience with information technology infrastructure, regulated laboratory operations, and/or software applications implementation required.
• PMP certification or equivalent within one year required.
• Demonstrated knowledge of project management principles and methodologies required.
• Demonstrated knowledge of advanced methods of research, program analysis and report preparation required.
• Demonstrated knowledge of general business and management practices, business system support techniques and controls required.

PREFERRED QUALIFICATIONS

• Knowledge of system development lifecycle models and familiarity with enterprise-wide business software applications preferred.
• Experience in software development, advisory or professional services preferred.
• Agile Project Management certification(s) preferred.
• ITIL Foundation certification or demonstrated IT service management experience.

SKILLS AND ABILITIES

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have analytical, statistical, personal organization, and complex problem-solving skills.
• Ability to work in a team environment, participate as an active member of management, and influence without direct authority.
• Must have proficient computer skills.
• Ability to think strategically and independently.
• Ability to work effectively with all levels of staff and management to provide consistent high levels of customer service, demonstrating initiative, judgement, and collaboration. Accountable for project team success.
• Provide leadership in a team environment, focusing on collaboration, positive morale, and adapting to the demands of a diverse team in a high-throughput environment.
• Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
• Must have a participative management style, strong team development, coaching, conflict resolution, and negotiation skills.
• Able to organize, prioritize, and execute a variable workload and multiple concurrent, cross-functional projects and
• priorities.
• Must be able to configure, maintain, and troubleshoot software applications.
• Must be able to provide training and support.
• Effective communication (oral and written), interpersonal, organizational, and decision-making skills with the proven ability to assess complex problems and recommend the appropriate compliance solutions.

PHYSICAL & TRAVEL REQUIREMENTS

• Travel: < 25%
• Office work environment.
• Occasional Lab work environment: Exposure to biological fluids with potential exposure to infectious organisms. Exposure to extreme cold below 32 °F, miscellaneous production chemicals, moving machinery and production equipment. Exposure to elevated levels of noise on the production floor. Personal protective equipment required such as protective eyewear, garments, and gloves.
• 5+ hours per shift: Sitting, standing, handling, finger dexterity, pinching.
• Up to 3 hours per shift: Walking, climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/moving/lifting items up to 35 pounds.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Creative Testing Solutions is an Equal Opportunity Employer.

Additional Job Details:

Shift 1

Creative Testing Solutions is an equal opportunity employer.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request. A representative will respond to accommodation requests within five business days. Please note that this email is for medical/disability accommodations only and any other inquiries will not receive a response.

Please see the below information about applicant rights and our commitment to compliance:

Know Your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

E-Verify Participation

Right to Work

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.