Technology Services team is integral to maintaining the Firm’s overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm’s offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm’s systems and people.
Position Summary
The Project Manager is a senior-level member of the Technology PMO responsible for leading complex, cross-functional technology initiatives from initiation through implementation and closure. The role manages projects supporting Technology and various business services functions projects, including Finance, AI, Infrastructure, enterprise applications, system upgrades, data initiatives, and system migrations.
The Project Manager provides structured leadership across the full project lifecycle, ensuring that project objectives, scope, schedules, budgets, resources, risks, and dependencies are effectively managed. This position works closely with business sponsors, technology leaders, technical teams, vendors, and other stakeholders to translate strategic priorities into executable project plans and measurable outcomes.
Duties and Accountabilities
The roles and responsibilities of this job include:
- Lead complex technology projects from initiation and planning through execution, implementation, transition, and closure.
- Manage projects supporting business services functions and technology domains, including Finance, AI, Infrastructure, Enterprise systems, Data platforms, System upgrades, and Data or Application migrations.
Project Management Responsibilities:
- Develop and maintain integrated project plans covering scope, schedules, resources, budgets, milestones, deliverables, and dependencies.
- Lead project initiation activities, including development of project charters, delivery approaches, governance structures, and stakeholder plans.
- Manage multiple workstreams and ensure dependencies between business, technical, vendor, data, security, and operational activities are understood and coordinated.
- Facilitate project meetings, steering committee discussions, working sessions, risk reviews, and executive status updates.
- Establish delivery baselines and manage changes to project scope, schedule, resources, and budget through appropriate change-control processes.
- Monitor project performance and take corrective action when delivery is at risk.
- Develop recovery plans for projects experiencing schedule, resource, financial, or delivery challenges.
- Maintain accurate project documentation, decisions, action items, risks, issues, and change records.
- Manage vendor deliverables, contractual milestones, statements of work, invoices, and performance expectations in partnership with Procurement and project sponsors.
- Coordinate testing, implementation, migration, deployment, and stabilization activities as applicable.
- Ensure business readiness, communications, training, support, and adoption requirements are incorporated into project plans.
- Apply Technology PMO standards, methodologies, templates, reporting requirements, and governance processes.
- Use Smartsheet to create and maintain project schedules, dashboards, reports, risk and issue logs, resource views, and stakeholder communications.
- Contribute to continuous improvement of PMO delivery practices, tools, templates, and project management standards.
- Provide guidance and delivery leadership to project team members and less-experienced project managers when appropriate.
- Clarify how the solution works, what data it uses, where the data flows, how integrations are designed, and what technical dependencies exist.
- Explain risks, options, trade-offs, and recommendations in a way that supports informed decision-making.
- Partner with business sponsors and technology leaders to define project objectives, scope, success measures, governance, and delivery expectations.
- Translate business and technical requirements into structured project plans, schedules, milestones, and workstreams.
- Coordinate cross-functional teams that may include application owners, engineers, architects, information security, data teams, business analysts, change management resources, procurement, legal, and external vendors.
- Establish appropriate project governance, decision-making processes, escalation paths, and stakeholder engagement models.
- Manage project budgets, forecasts, resource requirements, vendor commitments, and financial performance.
- Identify and manage risks, issues, assumptions, dependencies, and constraints that may affect project delivery.
- Facilitate timely decisions and escalate material concerns with clear recommendations and potential impacts.
- Ensure project deliverables align with business objectives, technology standards, security requirements, operational expectations, and applicable governance processes.
- Provide clear and timely reporting on project status, accomplishments, risks, decisions, financials, and upcoming milestones.
- Support operational readiness, implementation planning, knowledge transfer, adoption, and transition to support teams.
- Ensure projects are formally closed with completed deliverables, documented outcomes, lessons learned, and appropriate stakeholder acceptance.
Qualifications
The qualifications for this role are:
- Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field preferred.
- PMP, PRINCE2, Agile, or equivalent project management certification strongly preferred.
- 7+ years of experience managing technology projects, including responsibility for complex, cross-functional, or enterprise-level initiatives.
- Demonstrated experience managing projects with multiple technical teams, business stakeholders, vendors, budgets, risks, and dependencies.
- Experience working within a Technology PMO or structured project governance environment preferred.
- Experience delivering projects for professional services, financial services, legal services, or another complex global organization is beneficial.
Essential Job Requirements
- Ability to understand complex technical information and communicate its business impact to non-technical stakeholders.
- Strong executive communication, presentation, negotiation, facilitation, and stakeholder management skills.
- Ability to influence outcomes, resolve conflict, facilitate decisions, and maintain accountability with direct authority.
- Strong judgement and the ability to identify delivery concerns, evaluate alternatives, and recommend practical solutions.
- Experience working with global and geographically distributed teams.
- Knowledge of Smartsheet, including project plans, reports, dashboards, automated workflows, or other collaborative work management systems.
- Proficiency in Microsoft Excel, Powerpoint, Word, Team, and other project collaboration and reporting tools.
- Familiarity with Agile, Waterfall, and hybrid project delivery approaches.
- Strong organizational, analytical, problem-solving, and written communication skills.
Salary Range
- New York and Washington D.C. salary range for this role is $133,600 - $200,400.
This role reports to
Senior Manager, Portfolio Operations
Equal Opportunities
White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.