Project Manager - MS Dynamics - Yearly Renewable Contract

Salary: $6,000 – $7,000 per month

Job Responsibilities

You will be part of the founding key team member, working closely with the Program Manager in CRM, and Retail Banking and Channels and other team leads in the transformation of the business. If you are passionate about technology and digital transformation for business and want to be in a team where your views matter, learning and collaboration is part of the culture.

Strategic Planning and Governance

• Establishes work plans in conjunction with Business and IT Delivery leadership, and establishes resource plans for each phase of a project

• Collaborate with the Senior Management, Programme, and Project Managers to streamline and standardize project management practices.

• Monitor progress of Retail and Channels Strategy program, project and initiatives.

• Prepares and reviews project proposals, Statements of Work and/or requests for proposal with potential vendors for goods and services within the scope of the project activities

• Work with a multitude of vendors to ensure project delivery, customer satisfaction negotiate vendor SOW’s, timelines, resource allocation, capital budgeting, project lifecycle management

• Develops integrated baseline project plans (initiation to closure) adapting estimating models as required, documents estimating assumptions, refines plans and manages performance against them

• Provides schedule and costs forecasts including risk based provisions and identifies resources and skills required

• Work with IT Delivery team to split the delivery in consistent packages via the monthly release cycle

• Ensure change requests are addressed timely and delivered with high quality

• Drive the Omni-channel interactions (e-commerce / retail / customer service)

• Conceive the technical / functional specification by managing the implementation schedules of development teams, including attending users in test, production and delivery phases

• Serve as Project Manager, responsible for overall project definition, management and tracking, covering the entire lifecycle, from project definition and business requirements gathering, through implementation, including integration, training, data migration, go-live, support and closeout, including standard functionalities and custom developments

• Salesforce/Sales CRM subject matter & solutions expert

• Ensure projects are delivered on time & budget

• Develop business value assessments and process blueprints showing as-is and the improved to-be end state

• Manage external consulting partners

• Define and execute project governance & communication

• Prepare and present BIS documents

• Track actual activities & resource spend

• Communication project issues and resolution

• CAPM, PMP or other project management certification

• Utilization of previous hands-on experience of delivering end to end CRM projects facilitating workshops to challenge current business thinking

• MS Dynamics CRM application knowledge is helpful

• Develop best practice templates and examples for team-wide adoption.

• Ensure alignment of projects and programs with the organization's strategic objectives.

• Implement and maintain technology governance frameworks and project methodologies.

Project Management

• Create executive-level presentations to support strategic programs.

• Set standards for program and project management across the team.

• Utilize project management tools and software to track and report on project status, milestones, and deliverables.

• Implement risk management strategies to identify, assess, and mitigate project risks.

• Coordinate cross-functional project teams to ensure timely and within-budget project delivery.

Financial Management

• Support cost management initiatives.

• Assist in the annual budgeting cycle, including planning and strategy.

• Monitor project budgets and financial performance, providing regular updates to senior management.

• Implement financial controls to ensure cost efficiency and resource optimization.

Communication and Staff Engagement

• Perform change management and awareness activities to the rest of the business teams.

• Ensure effective communication and transparency of project goals, progress, and outcomes to all stakeholders.

• Organize and facilitate training sessions and workshops to enhance project management skills across the team.

Essential Requirements

• Minimum 7-8 years of Business Analyst / Project Management experience in the banking sector, preferably with private banking experience, and knowledge of CRM tools.

• Good understanding of the software development process.

• Proven experience working on global IT projects, including experience working with onshore and offshore resources, software vendors, and global deployment locations.

• Experience organising, leading, and managing business application projects, including planning, budget and resource management, requirements gathering, process design, solution design, development, security and infrastructure management, and implementation.

• Experience working closely with IT technical leadership to develop system solutions to meet business integration and scalability requirements.

• Previous experience in delivering projects within the CRM function, preferably utilising MS Dynamics CRM.

• 3+ years of CRM experience, with MS Dynamics desirable.

• Minimum of 5 years of experience in Management Consulting, Program/Project Management, or a technology organisation.

• Experience in project management, business analysis, and business process re-engineering.

Technical Skills

• Proficient in PowerPoint, Word, Visio, Jira and Excel, with expertise in visual layout, presentation design, and messaging.

• Familiar with RFQ processes and standards, including specification, issuance, and contract negotiations.

• Strong client management and interaction experience.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R26159701 (Noor Eliza Chai Binti Ibrahim Essini Chai)