Project Manager

Project Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

We are seeking an experienced NOC & SOC Operations Manager is responsible for leading and governing end-to-end Network Operations Centre (NOC), Security Operations Centre (SOC), Service Desk, and Monitoring Operations in a 24×7 managed services environment. The role ensures operational excellence, service reliability, security compliance, and customer satisfaction through effective service delivery, governance, and continuous improvement initiatives.

What you’ll do:

• Lead end-to-end NOC, SOC, Service Desk, and Monitoring Operations, ensuring alignment with customer business objectives and contractual commitments.

• Manage Service Desk and Call Centre operations, including ticket lifecycle management, escalation governance, and customer communications.

• Drive Incident Management, Major Incident Management, Problem Management, Root Cause Analysis (RCA), and service restoration activities.

• Govern operational performance through SLAs, SLOs, SLIs, KPIs, and service reporting frameworks.

• Manage 24×7 service delivery operations, ensuring high availability, reliability, security, and customer satisfaction.

• Lead Site Reliability Engineering (SRE) initiatives, including reliability engineering, error budget management, service resilience, and operational excellence.

• Oversee Application Performance Monitoring (APM), observability, and proactive monitoring platforms to optimize application and infrastructure performance.

• Manage EMS, SIEM, monitoring tools, event correlation, alert management, and operational dashboards.

• Ensure compliance with contractual obligations, RFP requirements, organisational governance standards, statutory regulations, and audit requirements.

• Lead cross-functional teams, define roles and responsibilities, and foster a high-performance culture aligned with project and operational objectives.

• Manage workforce planning, team rosters, shift schedules, resource allocation, and competency development.

• Coordinate with customers, stakeholders, vendors, OEMs, and internal teams to ensure timely resolution of operational and security issues.

• Identify, assess, and manage operational risks, project dependencies, issues, and service improvement opportunities.

• Act as the primary point of contact for customers and stakeholders, ensuring effective communication, transparency, governance, and collaboration.

• Monitor and report operational performance, project progress, service outcomes, and improvement initiatives to customer and leadership teams.

• Manage customer governance forums, operational reviews, service reporting, and executive-level presentations.

• Ensure adherence to ITIL processes, including Event Management, Incident Management, Problem Management, Change Management, and Service Request Management.

What you need to bring

• Bachelor’s degree in engineering, Computer Science, Business, or a related field
• 10–15 years of proven experience in project management, delivering medium to large-scale IT/business projects.
• NOC, SOC, Helpdesk Operations
• SRE (Site Reliability Engineering) and APM
• APM (Application Process Monitoring) and Observability practices
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment

Good to Have (Preferred Certifications)

• PMI-PMP
• PMI-ACP

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.