SaaS Implementation Project Manager

Deliver outcomes that matter. Help organizations improve safety, sustainability, quality, and operational performance.

At Intelex, we help organizations manage Environmental, Health, Safety, Quality (EHSQ), Sustainability, and ESG programs through a powerful cloud-based platform designed to improve compliance, reduce risk, and drive operational excellence. Our customers rely on Intelex to transform complex business requirements into scalable solutions that deliver measurable business results.

As a Project Manager within Implementation Services, you will lead SaaS implementation projects from initiation through go-live, helping customers successfully adopt and realise value from the Intelex platform. While Project Managers at Intelex support a wide range of solution areas, this role will primarily focus on Environmental and Sustainability implementations, while also supporting broader EHSQ and enterprise software projects as business needs evolve.

Success in this role is driven first by strong project delivery, stakeholder management, and customer leadership skills. Experience in Environmental, Sustainability, ESG, or EHSQ programmes is advantageous but not required.

This role is ideal for a Project Manager who thrives in customer-facing environments, enjoys solving complex business challenges, and is passionate about delivering predictable outcomes while building strong customer relationships.

Why This Role Matters

Intelex customers rely on successful implementations to achieve outcomes across environmental management, sustainability reporting, health and safety, quality management, operational risk, and regulatory compliance initiatives. Project Managers play a critical role in helping customers navigate complex transformation programmes while ensuring projects remain aligned to business goals and delivery commitments.

As a Project Manager, you will provide the structure, leadership, and accountability needed to guide customers from project kickoff through go-live. Your ability to align stakeholders, manage risks, and drive execution will directly contribute to successful customer outcomes.

What You'll Do

Lead Implementation Delivery from Start to Finish

• Own and drive SaaS implementation projects through the full project lifecycle, from project kickoff through go-live and transition to Customer Success.
• Develop and maintain project plans, schedules, budgets, and governance structures.
• Ensure project scope, objectives, deliverables, and success criteria remain aligned throughout delivery.
• Actively manage project financials, risks, issues, dependencies, and change requests.

Partner with Customers to Achieve Business Outcomes

• Serve as the primary point of accountability for project delivery.
• Build trusted relationships with customer stakeholders, including business and technical leaders.
• Facilitate project meetings, workshops, steering committees, and executive status discussions.
• Ensure customers remain informed, engaged, and confident throughout the project lifecycle.

Turn Complexity into Clarity

• Coordinate activities across consultants, solution architects, customer teams, and other stakeholders.
• Manage competing priorities, dependencies, and cross-functional requirements.
• Provide clear communication and actionable guidance during periods of ambiguity or change.
• Lead teams through delivery challenges while maintaining alignment on project goals and outcomes.

Manage Risks and Drive Successful Outcomes

• Identify project risks, issues, and dependencies early.
• Develop mitigation and escalation strategies as appropriate.
• Support change management, stakeholder alignment, and user adoption activities.
• Balance customer expectations with successful delivery outcomes.

Contribute Beyond Your Projects

• Help improve Project Management and Implementation Services standards, methodologies, tools, and best practices.
• Share lessons learned and delivery expertise across the broader Project Management community.
• Support delivery excellence initiatives that strengthen the customer experience.

What Success Looks Like

• Projects are delivered predictably, with risks identified and managed proactively.
• Customers are informed, engaged, and confident throughout the implementation journey.
• Delivery teams remain aligned, focused, and accountable.
• Scope, timelines, budgets, and quality standards are actively managed and respected.
• Customers achieve meaningful business outcomes through their Intelex solutions.
• Stakeholders trust your judgment and rely on your leadership.

Who You'll Work With

You will report to the Manager, Project Management and be part of a global Implementation Services organisation.

You will collaborate closely with:

• Implementation Consultants
• Solution Architects
• Customer Success Managers
• Product Management
• Support Services
• Customer stakeholders and executive sponsors

You will have access to a global community of experienced Project Managers, consultants, architects, and subject matter experts committed to helping customers succeed.

What You Bring on Day One

Required

• Bachelor's degree in Business, Information Systems, Engineering, Computer Science, or a related discipline, or equivalent practical experience.
• 3+ years of Project Management experience delivering SaaS, enterprise software, or technology implementation projects.
• Strong understanding of software implementation lifecycles and project delivery methodologies, including Waterfall, Agile, or hybrid approaches.
• Strong understanding of project delivery fundamentals including scope, schedule, risk, budget, quality, and stakeholder management.
• Experience working directly with customers and senior business stakeholders.
• Experience managing customer-facing projects involving multiple stakeholder groups and executive-level sponsors.
• Strong written, verbal, and presentation communication skills.
• Experience managing complex, multi-stakeholder projects.
• Ability to lead through influence in cross-functional environments.
• Strong organisational, problem-solving, and decision-making skills.

Preferred

• 5+ years of Project Management experience delivering SaaS, enterprise software, or technology implementation projects.
• Experience delivering software implementations within a SaaS environment.
• Experience delivering Environmental, Sustainability, ESG, Carbon Management, EHS, Quality, regulatory compliance, or operational excellence initiatives.
• Familiarity with environmental reporting, sustainability management, ESG disclosure, carbon accounting, environmental compliance, or related business processes.
• Educational background in Environmental Science, Sustainability, Environmental Management, Engineering, or related fields.
• PRINCE2, APM PMQ, PMP, or equivalent Project Management certification.
• Experience delivering projects across EMEA or within globally distributed customer environments.
• Comfortable working within globally distributed teams across multiple time zones.
• Experience working with enterprise customers in manufacturing, energy, utilities, infrastructure, natural resources, chemical, or sustainability-focused industries.
• Understanding of application integrations and enterprise software ecosystems.
• Membership with the Association for Project Management (APM) is considered an asset.

How You Operate

Top performers in this role are:

• Accountable and ownership-driven
• Customer-focused and consultative
• Structured and disciplined
• Adaptable and resilient
• Collaborative and team-oriented
• Comfortable navigating ambiguity
• Growth-minded and eager to learn
• Passionate about helping customers achieve meaningful business outcomes

Additional Details

• Remote UK-based position.
• Travel to customer locations may be required, up to 30% depending on project and business needs.
• Eligible for bonus as part of total compensation.
• Employment is contingent upon satisfactory background verification where applicable.