SaaS Project Manager (Implementation and Delivery)

SaaS Project Manager (Implementation & Delivery)

We’re looking for a SaaS Project Manager to lead client implementations from onboarding to go-live—and make sure what we deliver actually works in the real world.

This is not a “status update” role.

You’ll be responsible for turning a SaaS platform into a fully operational system inside a client’s business.

If you’ve ever looked at a “configured” system and thought “this will never work”—you’ll do well here.

What You’ll Be Doing

• Own client onboarding and implementation from kickoff to go-live
• Translate real-world operations into system workflows that actually hold up
• Configure and structure systems based on client needs (not generic templates)
• Run implementation calls, gather requirements, and set clear expectations
• Identify gaps early and prevent broken setups before they go live
• Ensure adoption by building systems that teams can actually follow
• Coordinate with internal teams and external stakeholders to keep projects moving
• Document processes and create repeatable implementation standards

What We’re Looking For

• Experience managing SaaS implementations or onboarding projects
• Strong understanding of workflows, operations, and system design
• Ability to push back when something won’t work (not just “deliver what was asked”)
• High attention to detail—especially in configuration and process flow
• Comfortable owning timelines, pressure, and client expectations
• Clear communicator—you can simplify complex systems for non-technical users

Nice to Have

• Experience in CRM, field service, or operations platforms
• Background in RevOps, operations, or process design
• Exposure to automation tools, APIs, or integrations

What Success Looks Like

• Clients go live with systems that actually match how they operate
• Minimal rework post-launch
• High adoption (no workarounds, no bypassing)
• Clear, structured workflows that scale with the client
• Faster, cleaner implementations over time

Why This Role Matters

Anyone can “set up” software.

Very few people can make it work inside a real business.

That’s the difference between a tool and a product.

You’ll be responsible for closing that gap.

Target start date is ASAP

Role pays PHP1,080,000-PHP1,200,000 per year + commissions