Project Manager

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

About TripShot

TripShot delivers a comprehensive transportation technology platform for public and private operators, supporting fixed routes, on-demand services, payments, and alternative mobility solutions. As a leader in commuter and public transportation technology, TripShot continues to expand across municipalities, universities, and enterprise clients.

Role Overview

TripShot is seeking a Project Manager to own the successful execution of customer implementations from kickoff through Go Live. This role is responsible for ensuring that projects are delivered on time, within scope, and aligned with customer expectations.

The Project Manager will lead planning, execution, and cross-functional coordination across internal teams and customer stakeholders. While this role does not directly conduct training or hardware installations, it works closely with Implementation Coordinators to ensure these critical components are completed smoothly and on schedule.

This position plays a central role in maintaining momentum across all phases of the project, proactively managing risks, and ensuring a high-quality customer experience throughout the implementation journey.

Key Responsibilities

Project Ownership & Delivery

· Own the full project lifecycle from kickoff through Go Live, ensuring timely and successful delivery

· Develop and maintain detailed project plans, timelines, milestones, and deliverables

· Monitor project progress, identify risks, and proactively implement mitigation strategies

· Ensure accountability across internal teams and stakeholders to keep projects on track

· Manage scope, timelines, and resource alignment across multiple concurrent projects

Cross-Functional Coordination

· Partner closely with Implementation Coordinators to ensure training, hardware installations, and onboarding activities are executed effectively

· Coordinate with internal teams including Product, Engineering, Operations, and Customer Success

· Ensure all stakeholders have clear visibility into timelines, responsibilities, and next steps

Client Communication & Experience

· Serve as the primary point of contact for customers throughout the implementation lifecycle

· Provide clear, consistent updates on project status, milestones, and deliverables

· Set expectations, manage changes, and ensure alignment between customer needs and project scope

· Maintain a strong focus on customer satisfaction and a positive onboarding experience

Implementation Oversight & Support

· Maintain a strong understanding of the TripShot platform and customer use cases

· Understand the full client journey, including training and onboarding workflows, to effectively support customers and internal teams

· Step in to support escalations or gaps as needed to ensure continuity and success

Process Improvement & Documentation

· Maintain accurate project documentation, including timelines, decisions, risks, and outcomes

· Identify opportunities to improve implementation processes, efficiency, and customer experience

· Contribute to the development and refinement of project management best practices

Qualifications

· 2+ years of experience desired in project management, preferably in SaaS or technology implementations

· Proven ability to manage multiple projects simultaneously in a fast-paced environment

· Strong organizational skills with a focus on execution and attention to detail

· Excellent communication and stakeholder management skills

· Ability to proactively identify risks and drive solutions

· Experience working cross-functionally with technical and non-technical teams

· Strong customer service mindset with the ability to build and maintain relationships

· Familiarity with project management tools and methodologies (e.g., Monday.com, MS Project, or similar)

· PMP or equivalent certification preferred, not required

What Success Looks Like

· Projects consistently delivered on time and within scope

· Clear ownership and accountability across all phases of implementation

· Strong collaboration with Implementation Coordinators and internal teams

· High levels of customer satisfaction during onboarding and Go Live

· Continuous improvement of project processes and delivery efficiency

Why you should join our team . . .

•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.