Project Coordinator - fixed-term 12 months

Position Overview

CIBT is seeking a Project Coordinator to join the Service Enablement Team. The position will be based out of our Belgrade office. In this role, you will support Service Enablement leaders in the execution and completion of contract, product, and rate management initiatives and projects. The role involves coordinating project activities, maintaining data integrity across systems, and collaborating with cross-functional stakeholders to ensure the accurate and timely implementation of business requirements.

In this role, you will develop and maintain in-depth expertise of CIBT's contract, product, and rate configuration processes within proprietary systems. You will leverage this knowledge to support the implementation of new pricing structures, product offerings, contractual requirements, and system updates. You will gain a deep understanding of CIBT's commercial and operational processes to identify opportunities for process improvements, enhance operational efficiency, and support revenue growth. This role will be highly visible across CIBT's commercial, finance, product, and operational functions.

Duties and Responsibilities

• Assist in the execution of contract, product, and rate management initiatives, supporting Service Enablement leaders with project coordination and facilitating project meetings.

• Assist with the management of project plans, tracking tasks, and coordinating with internal stakeholders to gather business requirements, documentation, and approvals.

• Support the configuration and maintenance of client contracts, product offerings, pricing structures, and rate plans within CIBT systems.

• Coordinate cross-functional activities between Commercial, Finance, Product, and Operations teams to ensure timely and accurate implementation of updates.

• Team coordination, including delegating administrative tasks and ensuring project deliverables are completed according to established timelines.

• Stakeholder communication and management, providing proactive updates on project status, risks, and key milestones.

• Manage system configuration activities related to contract updates, product catalog maintenance, pricing changes, rate plan updates, and other commercial enablement initiatives.

• Identify opportunities to improve processes, data quality, and system efficiency while supporting business growth objectives.

Education and Qualifications

• Graduate level degree or equivalent

• Fluency in written and spoken English language

• Have experience using Microsoft Outlook, and Office (Word, Excel, PowerPoint).

• Previous experience using different software applications, content management systems and proprietary technology

• Previous experience working with project management tools/software is a plus

• Experience in troubleshooting, system design, or configuring a system based on a given set of requirements

• Proactive attitude toward learning new technologies

• Possesses excellent communication skills with ability to present information verbally and in written form

• Ability to explain processes in a clear, simple manner to a broad base of recipients

• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

• Able to work with people at different levels within the organization, adjusting the output and language used depending on the audience

• Results oriented and operates with a strong level of accountability, confidentiality, precision and have first-time right nature

• Delivers high-quality results with strong organizational skills and attention to details.

• Have a proactive, can-do attitude and strong research skills

• Ability to multitask and meet deadlines consistently.

• Proven ability to effectively multitask and prioritize tasks

• Ability to meet deadlines while maintaining high-quality of work

• Previous experience working with cross-functional teams is desirable

Compensation & Benefits:

• Expected starting monthly net salary: EUR 900 net

• Periodic compensation reviews based on performance, development, market conditions, and business needs

• Hybrid work model

• 23 days of annual leave annually, plus Serbian public holidays

• Private health, life, and accident insurance

• FitPass membership

• Employee referral bonus program

• Employee recognition program (Above and Beyond)

• Learning, development, and career growth opportunities within an international environment

• Complimentary office refreshments, coffee, and seasonal fruit

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected]