Program Manager

Residential Program Management

Are you an experienced human services professional with supervisory experience and a talent for program management? As a Program Manager, you will be responsible for the daily operation of the program, ensuring that performance targets are met and that clinical staff is provided with operational training.

Manage program staff by providing continuous coaching, feedback, and progressive discipline when necessary
Assign caseloads, evaluate performance for quality assurance, conduct new employee orientation, and manage staff development and training
Supervise and manage assigned staff, including performance evaluations and scheduling; resolve employee relations issues as needed; make decisions related to employment Supervise clinical and crisis management and establish on-call duties
Develop and maintain working relationships with all individuals served, families, funding sources, and regulatory agencies, as appropriate, and monitor their satisfaction with services
Project revenue and monitor monthly expenses in conjunction with program goals
Promote and market programs to funding sources, community agencies, families, and related groups; ensure a timely response to all requests for information, services, and documentation
Monitor compliance with all regulatory, contractual, corporate, and legal requirements; ensure that all records are accurate and up-to-date Maintain knowledge of clinical standards and ensure compliance in terms of treatment interventions
Serve as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.)
Monitor the availability and efficacy of community-based support and other supports required by the program
Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements
Recommend policies and procedure to enhance program efficiency, using technical and analytical tools to measure performance and productivity

Qualifications:

Bachelor’s Degree in Social Work, Psychology, or related field required
Five or more years of relevant experience and at least one year of supervisory experience
Licensure as required by state
Driver's License for minimum 1 year and also good driving record
CPR and First Aid certifications
Strong communication skills with ability to build rapport with others
Self-motivated and detail-oriented with ability to multi-task
Well-organized with ability to prioritize workload and meet deadlines

Why Join Us?

Salary base range based on experience $59,000 - $65,000
Compensation/benefits package for full-time employees.
401(k) plan
Paid time off and holiday pay
Complex work adding value to the organization’s mission alongside a great team of coworkers
Enjoy job security with nationwide career development and advancement opportunities

We have meaningful work for you – come join our team – Apply Today!