Program Manager

San Diego Youth Services seeks a Program Manager in the Safe Family Services program to be based in San Diego. This is a full-time & exempt position reporting to the Director of Services.

San Diego Youth Services: Who we are

San Diego Youth Services has helped improve the lives of more than 834,000 homeless, runaway and vulnerable youth since its beginning in 1970. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing to more than 16,000 youth every year at 100+ community and school locations. Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless.

We aim to:

1. Meet the basic needs of youth. Hunger, poverty and youth homelessness are on the rise for many youth and their families today. We help meet these basic needs for youth. What could be more vital than food and shelter? We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing.
2. Create positive connection. We help youth focus on positive life changes and healthy relationships as part of providing needed resources and services. San Diego Youth Services has long provided foster homes and adoption support services for families considering adopting a youth in the foster care system.
3. Help youth develop life skills. In addition to a range of safe and stable housing options, we offer support to help youth develop the independent living skills necessary to become self-sufficient and keep off the streets.
4. Promote overall health and well-being. Early intervention and care for the whole child are critical. We provide a broad continuum of services to help youth overcome trauma and challenges that put them at risk, including case management, counseling, mental health treatment and educational support and resources.

SDYS has a staff of approximately 250 employees and 80 volunteers working across San Diego County and an annual budget of approximately $24 million.

You can learn more about us at www.sdyouthservices.org.

CONTEXT OF THE POSITION:

Accountable to Director of Services to oversee the provision of comprehensive quality trauma-informed support services as part of the Safe Family Services Victim/Survivor Services continuum, including Domestic Violence, Child Abuse and Human Trafficking/CSEC. Responsible for the oversight of case management services, independent living skills development, housing support, crisis response, behavioral health services, prevention groups and additional individualized services. The Safe Family Services Program provides services in the home, at SDYS office locations and in the community throughout the county of San Diego. Program Manager is responsible for program development and implementation, budget monitoring, overall daily functioning and quality control of services including and not limited to, monitoring intake assessment and service plans, development and maintenance of an integrated treatment approach for youth with co-occurring psychiatric and substance use disorders, supervision of program staff, general service review, contract data collection, compliance, reporting, and overall supervision of the contracted components.

ESSENTIAL FUNCTIONS:

• Provide personnel management to include the hiring, training, supervision, and evaluation of core staff, interns and volunteers.
• Establish and maintain linkage relationships with agencies, organizations, civic and community groups by participating in community collaboratives, taskforce, advisory or other meetings, to collaborate and/or provide trainings on Domestic Violence and Human Trafficking.
• Participate in on-call responsibilities in collaboration with Child and Family Wellbeing (CFWB) and Law Enforcement. Ability to be on-call whenever the rotation falls within the position’s scope of responsibilities and respond in-person within 90 minutes.
• Knowledgeable or willing to be trained in tenant-landlord laws, Fair Housing Laws, and the Transitional Housing Misconduct Act, and the Housing First Model.
• Monitor budgets and comply with fiscal policies and procedures.
• Monitor program progress achieving Statement of Work goals and objectives.
• Demonstrate ability to work well under pressure, meet multiple and competing deadlines.
• Perform other Duties as assigned or required.

SDYS EXPECTATIONS:

• Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
• Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA.
• Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable.
• Effectively communicate with people from diverse backgrounds and experiences.
• Receive and give supportive feedback to foster equity and inclusion in working relationships.
• Recognize, nurture, and learn from strengths in co-workers.
• Maintain warm, welcoming and safe work environments.
• Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.

PREFERRED EDUCATION, YEARS OF EXPERIENCE AND QUALIFICATIONS:

Licensed/Licensed Eligible in Marriage and Family Therapy, Professional Clinical Counselor or Clinical Social Work, preferred. Master’s degree in Social Work or related field; required. Two years’ experience working with at-risk youth, experience with domestic violence involved clients preferred. Management experience preferred. Must have or be willing to be trained 40-hour Domestic Violence counselor training, Campbell Danger Assessment, Mental Health First Aid, Seeking Safety, and Motivational Interviewing (MI). Must be willing to develop or possess working knowledge of trauma-informed care and dual diagnosis treatment; experience working in trauma-informed and dual diagnosis programs preferred. Record keeping, data collection and contract compliance abilities. Knowledge of resources in San Diego County. Must be able to work and represent a culturally and ethnically diverse community. Must possess excellent oral and written skills and be able to work well autonomously and with a multi-disciplinary team. Must be computer literate in Microsoft Outlook, Word and Excel. Demonstrate ability to work well under pressure, meet multiple and competing deadlines. Cooperate and collaborate with colleagues and supervisors, and positively contribute to the culture of the program and agency. Maintain certification in CPR & First Aid. Willing to complete clearance procedures such as TB, fingerprinting and background check for FBI, DOJ and CACI, as well as driving record and drug test. Final offer of hire pending on results of clearances. Must be available to work weekends and evenings as assigned by supervisor and/or as needed. Willingness to use vehicle to drive throughout San Diego County as position is community based. (Mileage reimbursement provided). Must be able to manage the safety and well-being of staff, volunteers, and clients within the parameters provided by the agency, government and health authorities on the COVID-19 pandemic.

PHYSICAL REQUIREMENTS:

Must have ability to bend at the waist, kneel or crouch to assist youth. Must have ability to hear and speak to exchange information and make presentations. Must have ability to lift and carry 20 pounds--lifting books, materials and equipment to execute lessons and presentations. Seeing to read, prepare and review a variety of activities and to monitor youth activities. Sitting or standing for extended periods of time. Walking extended lengths to meet youth in the community. Potential exposure to physical injury from aggressive behavior.

SUPERVISORY RESPONSIBILITIES: This position does have supervisory responsibilities.

Salary Range: $76,000 - $80,000

To apply, please send resume and cover letter through job posting on SDYS website.

SDYS offers a comprehensive benefits package to full time employees that includes generous PTO, personal holidays, health, vision, dental, life insurance, parental leave and a 403(b)-retirement plan with matching contribution. SDYS is a Public Service Loan Forgiveness (PSLF) employer.

All are welcome at San Diego Youth Services.

As an organization working to meet the basic needs of youth, create positive connections, help youth develop life skills, and promote overall health and well-being, SDYS believes its practices and actions must reflect the highest level of commitment to access, equity, and social justice.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our members invest in their work represents not only part of the SDYS’ culture, but the SDYS’ reputation and achievements as well. SDYS remains open to feedback from all communities it touches and knows that input from those with direct experience of issues will make the SDYS more effective in achieving its goals.

SDYS is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities. In compliance with the Immigration and Nationality Act as amended, all new employees must verify their eligibility to work in the United States.

SDYS is proud to be a Kindness Certified company.