Program Manager, Patient Advocacy

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.

Responsibilities:

• Provide day-to-day leadership and coordination of the Patient Advocacy Program
• Oversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etc
• Coordinate appropriate coverage when a teammate is out to ensure all program requirements are met
• Plan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirements
• Coordinate facility site reviews with the county and assign advocates to participate
• Prepare for and participate in annual county program audit
• Conduct grievance investigations as needed
• Represent clients at due process hearings when necessary
• Present inservice trainings for clients, staff members, and the behavioral health community
• Hire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passion
• Schedule individual supervisions with each teammate
• Ensure timely completion of requirements for new hires
• Maintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timely
• Review each teammate’s grievance resolution letters, provide feedback and guidance on next steps
• Coordinate with county contacts when grievance resolution letters require a corrective action plan
• Review grievance files in anticipation of county audit
• Maintain timeclock data system to ensure teammates are clocking in and out accurately and timely
• Conduct annual performance reviews for all teammates
• Complete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challenges
• Maintain and regularly submit SUD and MH grievance logs
• Build and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etc
• Review goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid quarter
• Leverage individual staff strengths to continually improve program needs and objectives
• Develop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic models
• Interact with subcontractors and closely monitor their work on a monthly basis
• Coordinate delivery and return of records from subcontractor
• Attend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilities

Skills/Experience/Abilities That Are a Must-Have:

• Must have good writing skills and excellent communications skills
• Experience in behavioral health preferred
• Must have experience providing presentations and trainings
• Must be able to pass a background check
• Bilingual is a plus
• Must have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the county

Physical Requirements:

• Sit or stand for long periods of time
• Type on a keyboard and read a computer screen

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Title: Program Manager

Organization: Jewish Family Service of San Diego

Department: Patient Advocacy Program

Position Type: Temporary (37.5+ hours/week), Exempt

Work Setting: Fully Onsite

Reports To: Program Director

Pay Range: $78,000-$78,400/year

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees (if working 30 hours or more)
• Employer-covered life insurance (if working 30 hours or more)

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Sick Pay – 1 hour for every 30 hours

Please Note: This position is temporary; you will only receive state minimum of sick time and it does not include vacation or 401K benefits.

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.