Program Manager - ICF

About CRi

At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive—with dignity, respect, and choice at the center of everything we do.

Position Summary

The Program Manager (ICF Program) is a key leadership role responsible for overseeing the day-to-day operations of a residential program. This individual ensures the highest standards of care, regulatory compliance, and team performance while fostering a positive and mission-driven environment.

You will serve as the leader of your program—guiding staff, supporting individuals served, and partnering with families and stakeholders to deliver exceptional outcomes.

Key Responsibilities

• Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery

• Ensure high-quality care, safety, and a positive living environment for individuals served

• Serve as the primary liaison for families, community partners, and regulatory agencies

• Oversee admissions, discharges, and individualized service planning

• Supervise, coach, and develop program staff, including training and performance management

• Ensure accurate documentation and compliance with all regulatory and organizational standards

• Implement clinical policies, procedures, and performance improvement initiatives

• Promote and uphold individuals’ rights and person-centered care practices