JOB DESCRIPTION - PROGRAM MANAGER

Position: Program Manager

Organization: India Child Protection

Location: New Delhi, India (HQ)

Employment Type: Full-time (Contractual)

Reporting To: Program Director

About India Child Protection (ICP)

India Child Protection (ICP), established in 2005, is a leading civil society organisation committed to preventing child sexual exploitation, trafficking, child marriage, and all forms of violence against children. Through research, technology, capacity building, and strategic partnerships, ICP strengthens child protection systems across India.

Working across 416 districts in 29 States and Union Territories, ICP collaborates with government agencies, law enforcement, the judiciary, and civil society organisations to build a safer future for every child.

Job Role:- The Program Manager is responsible for planning, implementing, coordinating, and monitoring programmes to ensure high-quality delivery, measurable outcomes, and sustainable impact. The role involves managing programme teams, coordinating with government and partner organisations, overseeing programme budgets and reporting, and ensuring compliance with donor requirements and organisational policies.

KEY RESPONSIBILITY AREAS:-

Programme Planning & Implementation

• Plan, implement, and oversee programme activities in line with approved work plans.
  
• Develop detailed implementation plans, timelines, and monitoring frameworks.
  
• Ensure programmes are delivered efficiently, effectively, and within timelines.
  
• Coordinate programme activities across multiple locations.
  

Programme Management

• Monitor programme progress and ensure achievement of objectives and deliverables.
  
• Track programme indicators and prepare periodic progress reports.
  
• Identify implementation challenges and recommend corrective actions.
  
• Ensure quality assurance and continuous programme improvement.
  

Team Coordination

• Supervise and support programme staff and consultants.
  
• Facilitate regular team meetings and review programme progress.
  
• Build staff capacity through coaching, mentoring, and technical guidance.
  
• Foster collaboration across programme and support teams.
  

Stakeholder Engagement

• Develop and maintain strong relationships with government departments, civil society organizations, donors, and community stakeholders.
  
• Coordinate with partners to ensure effective programme implementation.
  
• Represent the organisation in meetings, workshops, consultations, and relevant forums.
  

Monitoring, Evaluation & Learning (MEAL)

• Support implementation of monitoring, evaluation, accountability, and learning systems.
  
• Collect, analyse, and interpret programme data.
  
• Document best practices, lessons learned, and success stories.
  
• Ensure timely submission of programme reports.
  

Budget & Resource Management

• Monitor programme budgets and expenditure.
  
• Ensure efficient utilisation of programme resources.
  
• Support financial planning and budget tracking.
  
• Coordinate with Finance for financial reporting and compliance.
  

Compliance & Risk Management

• Ensure compliance with donor guidelines, organisational policies, safeguarding standards, and statutory requirements.
  
• Identify programme risks and implement mitigation measures.
  
• Maintain accurate programme documentation and records.
  

Key Performance Indicators (KPIs)

• Effective planning and implementation of programme activities.
  
• Timely achievement of programme objectives, outputs, and deliverables.
  
• Quality and impact of programme implementation.
  
• Timely preparation and submission of programme reports.
  
• Effective coordination with government, donors, partners, and stakeholders.
  
• Successful monitoring and documentation of programme progress and outcomes.
  
• Compliance with donor requirements, organisational policies, and safeguarding standards.
  
• Efficient management and utilisation of programme budgets and resources.
  
• Timely identification and mitigation of programme risks and implementation challenges.
  
• Effective supervision and development of programme team members.
  
• Strengthened partnerships and stakeholder engagement.
  
• Accurate programme documentation and maintenance of records.
  
• Successful implementation of monitoring, evaluation, and learning activities.
  
• Continuous improvement in programme quality and operational efficiency.
  
• Contribution to resource mobilisation and proposal development.
  
• Demonstration of professionalism, accountability, integrity, and commitment to the mission and values of India Child Protection.
  

Educational Qualification

• Master's Degree in Social Work (MSW), Development Studies, Public Policy, Sociology, Public Administration, Rural Development, or a related discipline.
  
• Certification in Project Management, Programme Management, Monitoring & Evaluation, or related fields will be an added advantage.
  

Experience

• Minimum 5 years of relevant experience in programme management within the development or child protection sector.
  
• Experience managing multi-stakeholder projects and donor-funded programmes.
  
• Experience working with government agencies, civil society organisations, and community-based programmes is desirable.
  
• Demonstrated experience in programme planning, implementation, monitoring, and reporting.
  

Technical Skills

• Strong programme planning and project management skills.
  
• Knowledge of Monitoring, Evaluation, Accountability, and Learning (MEAL) frameworks.
  
• Experience in donor reporting and programme documentation.
  
• Budget monitoring and financial management skills.
  
• Strong report writing and documentation skills.
  
• Excellent stakeholder engagement and partnership management skills.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Strong presentation and facilitation skills.
  
• Understanding of child protection systems, safeguarding, and relevant laws and policies.
  

Core Competencies

• Plans, coordinates, and delivers programmes effectively.
  
• Ensures timely achievement of programme objectives.
  
• Supervises, mentors, and motivates programme teams.
  
• Promotes collaboration and accountability.
  

• Aligns programme activities with organisational priorities.
  
• Anticipates challenges and develops practical solutions.
  
• Builds productive relationships with government, donors, partners, and communities.
  
• Represents the organisation professionally.
  
• Communicates clearly through written reports and verbal presentations.
  
• Facilitates effective coordination among stakeholders.
  
• Identifies implementation challenges and develops timely solutions.
  
• Makes informed and evidence-based decisions.
  
• Monitors programme budgets and ensures efficient resource utilisation.
  
• Supports financial accountability and compliance.
  
• Focuses on achieving programme outcomes and measurable impact.
  
• Promotes quality and continuous improvement.
  

Behavioural Competencies

• Leadership
  
• Accountability
  
• Integrity and ethical conduct
  
• Collaboration and teamwork
  
• Adaptability and resilience
  
• Initiative and innovation
  
• Analytical thinking
  
• Time management
  
• Negotiation and influencing skills
  
• Emotional intelligence
  
• Cultural sensitivity
  
• Commitment to continuous learning
  

Desirable Attributes

• Strong commitment to child rights and safeguarding.
  
• Passion for social justice and community development.
  
• Ability to manage multiple priorities in a dynamic environment.
  
• Strong interpersonal and relationship-building skills.
  
• High level of professionalism and integrity.
  
• Ability to work independently and collaboratively.
  
• Alignment with the mission, vision, and values of India Child Protection.