Program Coordinator - Sport & Fitness

Why work for the Town of Canmore? For starters, you can take great pride in our organization, its positive work culture, and our exceptional team of talented professionals, who accomplish outstanding work each and every day for our citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Wellness, Respect, Integrity, Service, and Teamwork. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore.
Position Overview:
Reporting to the Supervisor of Recreation, the Sport & Fitness Coordinator plans, promotes, delivers, and evaluates inclusive sport, fitness, wellness, and active living programs. This role leads staff, volunteers, and partners to provide safe, inclusive, high-quality, and sustainable services that increase participation, support community well-being, and deliver excellent customer service. It also provides operational leadership, oversees fitness spaces, and may include teaching core fitness classes to maintain service standards. As a member of the Recreation Leadership team, this position supports all business units and facility operations, helps oversee public spaces, and promotes a safe, respectful, and welcoming environment.

Core Accountabilities:
Program Development and Delivery

Plan, deliver, evaluate, and continuously improve sport, fitness, wellness, active living, and recreation programs, including core classes, registered programs, and drop-in sport opportunities.
Assess community needs, participation trends, and industry best practices to develop new programs and enhance existing services.
Monitor program registrations and participation levels, adjusting schedules, services, and offerings to meet community needs and organizational objectives.
Lead the management of fitness equipment and program supplies, including preventative maintenance, purchasing, cleaning, and inventory.
Contribute to budget development, financial reporting, and revenue monitoring, supporting achievement of participation, service, and revenue targets.

Customer Service and Community Experience

Communicate effectively and respectfully with staff, participants, community partners, and other interest holders to promote engagement, collaboration, and positive relationships.
Develop and maintain partnerships with community organizations, recreation service providers, and other interest holders.
Promote a positive image of the Town of Canmore and support marketing, communications, customer service, and community engagement initiatives that increase awareness and participation.

Staff Coordination and Leadership

Recruit, train, schedule, supervise, and evaluate staff and volunteers.
Provide leadership within the Recreation Department that fosters a collaborative, positive, and high-performing work environment.

Participate in team meetings to identify opportunities, solve challenges, and improve service delivery.
Participate in the Manager on Duty program, providing after-hours leadership, operational support, and issue resolution as required across all business units.
Support the management of public spaces in Recreation facilities.
Demonstrate leadership, accountability, and professionalism while modeling Town values and contributing to a culture of continuous learning and exceptional service delivery.

Collaboration and Continuous Improvement

Contribute to service continuity, program growth, and innovation through creative problem-solving and continuous improvement initiatives.
Develop and maintain collaborative relationships with internal teams, community organizations, recreation service providers, and other interest holders.
Demonstrate collaboration, innovation, and accountability in support of departmental and organizational priorities.

Health and Safety

Fulfill the Supervisor responsibilities under the Town's Health & Safety Directive, ensuring compliance with health and safety legislation, risk management practices, and organizational policies and procedures.
Maintain safe and inclusive environments for staff, contractors, volunteers, and participants. Promote compliance with WCB, OHS, and other applicable legislation
Support operational risk management by monitoring facilities, equipment, programs, and service delivery practices to identify and address potential safety concerns.

Key Competencies

Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
Actively contributes to team success by reliably participating, sharing expertise, and offering thoughtful insights and perspectives.
Adapts to team needs by stepping into roles and responsibilities as required, ensuring collective goals are met and outcomes are achieved
Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships
Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment.
Exemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience. Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflection.
Perseveres despite obstacles, setbacks, or challenges, sustaining effort and commitment to seeing goals through to completion.
Effectively leads, supports, and adapts to organizational change initiatives, demonstrating flexibility, resilience, and a continuous improvement mindset.
Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization
Champions innovation and supports organizational changes that enhance effectiveness and efficiency. Leads and implements change management practices with intention and clarity, while guiding and supporting others to adapt successfully and sustain new ways of working

Education, Experience & Certifications
Required

Intermediate First Aid and CPR/AEC Level C
Minimum two (2) years of progressively responsible experience in sport, fitness, recreation, or wellness programming.
Ability to work evenings and weekends
Strong verbal and written communication skills in English
Strong administrative skills, including maintaining accurate records, reports, and personnel documentation (e.g., certifications and training records)
Working knowledge of Microsoft Office Suite
Ability to manage multiple tasks and changing priorities

Preferred/Asset

Post-secondary education in Recreation Management, Kinesiology, Sport Management, Physical Education, Leisure Studies, Health Promotion, or related field

Group Fitness certifications (CanFitPro, AFLCA,) or other additional fitness, coaching, or instructional certifications
Previous supervisory experience
Experience building partnerships and relationships with third-party organizations
Experience with IntelliLeisure, Dayforce, or similar scheduling and recreation management systems ⬢⬢⬢

Salary & Benefits:

Hiring Range: $35.85 - $39.35 per hour- Pay rate will be calculated based on successful candidate’s related work experience and education.
This is a Permanent Full-Time position (40 hours per week)
Competitive benefits package, & health spending account
Generous RRSP: employer matching program
Personal development & learning opportunities
Positive work culture
Work-Life Balance

Closing Date for Applications: This posting will remain open until 9:59 pm MDT on October 11th, 2026.
How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click on the "APPLY NOW" link below. To help us learn more about you, in your cover letter please clearly detail the following:

Why do you want to be a Sport & Fitness Coordinator for the Town of Canmore Recreation Team?
What skills, experience, and (most importantly) attitude will you bring to enhance the team and enrich our community?
Your level of familiarity with Recreation programs?