Program Coordinator/HSP

Position Title: Program Coordinator/HSP

Reports To: Director of Programs

Summary of the Job:

The Program Coordinator manages the daily operations of a specific program or service and supervises staff, coordinate service delivery to ensure client needs and program goals are effectively met. The Program Coordinator should be committed to Sanctuary practice utilizing tools that reinforce our shared language to create a trauma-responsive culture.

Primary Responsibilities:

1. Demonstrate leadership, develop teamwork and function as a contributing member of the team.
2. Process payroll and finance in accordance with agency procedures and standards.
3. Train (including orientation of new staff) and supervise program staff/individual supervision as well as group staff meetings/provide specialized training as assigned.
4. Process intakes according to agreed procedures and standards.
5. Provide case consultation and in-service training, as appropriate.
6. Develop client case record to include individual service plan and all other required documentation.
7. Effectively utilize computer software systems used by the agency and contractors to support client records and requirements.
8. Develop and implement plan for safety and well-being of client.
9. Assist family/custody holder in developing and implementing a plan for the client’s permanency, including responsibilities for each family member and a timeline for completion of these goals.
10. Maintain and generate necessary reports, paperwork, program handbooks and manuals in a timely manner.
11. Utilize personal safety plan for managing emotions and interactions with staff and clients.
12. Prepare and conduct staff performance appraisals on schedule.
13. Ensure program staff achieves required training hours.
14. Ensure program documentation and case records are in full compliance with agency, licensing, accreditation and contract guidelines.
15. Evaluate program outcomes according to agency goals and benchmarks and keep staff informed of progress.

Additional Responsibilities:

1. Participate in agency program for PQI, including facility reviews, utilization reviews, DHS licenses reviews, COA reviews and others.
2. Provide support during crisis situations and ongoing de-escalation.
3. Provide on-call services as assigned.
4. Participate with team in advocating for best interest of clients.
5. Monitor income and expenses with supervisor, operate program within agency budget guidelines with an aim for stewardship, efficiency and accountability.
6. Coordinate with appropriate staff/volunteers involvement including program sponsors.
7. Ensure staff is trained and follow agency procedure and guidelines in risk management.
8. Participate in supervisor’s meetings, lead team/program meetings as regularly scheduled.
9. Prepare, implement and evaluate program strategic plan/input in agency Strategic Directions Plan process.
10. Ensure program staff completes all documentation and reports in a professional and timely manner.
11. Serve as a liaison for the agency with other professionals involved with the program.
12. Represent agency favorably at all time.
13. Other duties as assigned