Program Coordinator

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration
and Business IT Support services to some of the world’s largest industry leaders, delivering
forward-thinking solutions based on multi-domain architecture. Customer satisfaction
and commitment to superior quality of service are our top business priorities, along with
investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global
simplicity with trusted transparency.

WHAT YOU WILL DO:
As a Program Coordinator, you will play a critical role in supporting global logistics
operations, order control processes, and program execution activities. You will serve as a
central point of coordination between internal stakeholders, logistics providers,
warehouses, and cross-functional teams to ensure the successful execution of logistics
programs and operational initiatives.
This role is responsible for coordinating order fulfillment activities, supporting new
program onboarding, developing operational reporting and dashboards, managing project
deliverables, and driving visibility across logistics operations. The Program Coordinator will
leverage data, analytics, and process management to support decision-making, improve
operational performance, and ensure successful delivery of business objectives.
This is a hybrid position that combines onsite operational support with remote
administrative responsibilities. Regular onsite presence is required to support daily
business operations and team collaboration.

KEY RESPONSIBILITIES:
Program Coordination & Operational Support
• Coordinate day-to-day logistics programs and operational activities across multiple
regions and stakeholders.
• Support the onboarding and implementation of new programs, products, and
operational initiatives.
• Coordinate cross-functional activities required for operational readiness, including
logistics, inventory, systems, reporting, and process documentation.
• Monitor program performance and escalate risks, issues, and dependencies as
needed.

Order Control & Fulfillment Coordination
• Support global Order Control activities to ensure customer orders are processed
accurately and fulfilled on time.
• Monitor order status, inventory availability, and fulfillment activities to identify
potential risks or delays.
• Partner with logistics teams, warehouses, and stakeholders to resolve order-related
issues.
• Coordinate priority shipments and fulfillment activities to meet business
requirements and service commitments.

Logistics & Fulfillment Execution
• Execute daily logistics transactions, including standard parcel, air freight, ocean
freight, and white-glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics
service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods
(DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics
partners.
• Monitor end-to-end shipment activity and ensure timely execution against
established service levels.
• Proactively identify, investigate, and resolve shipment exceptions, including delays,
customs holds, delivery failures, and claims.
• Respond to customer inquiries by providing shipment status updates and logistics
process guidance.
• Manage inbound and outbound logistics activities while maintaining accurate
shipment records.

Cross-Functional Collaboration & Vendor Management
• Serve as a primary point of contact between logistics operations and internal
customers, project teams, procurement, manufacturing, and other cross
functional stakeholders.
• Coordinate daily activities with third-party logistics providers (3PLs), freight
forwarders, carriers, and vendors.
• Support supplier and vendor onboarding activities, including process
implementation and operational readiness.
• Monitor logistics partner performance against agreed service levels and contractual
obligations.
• Escalate service issues and work collaboratively with vendors to drive corrective
actions and continuous improvement.
• Maintain strong working relationships with internal and external partners to ensure
operational success.

ESSENTIAL CRITERIA:
• Minimum of two years' experience in program coordination, logistics operations,
supply chain, project coordination, or business operations.
• Experience developing reports, dashboards, KPIs, and operational analytics.
• Strong proficiency in Microsoft Excel, Google Sheets, and data analysis tools.
• Experience coordinating multiple projects and priorities in a fast-paced
environment.
• Strong organizational and project management skills with exceptional attention to
detail.
• Ability to analyze operational data and translate findings into actionable
recommendations.
• Excellent verbal and written communication skills.
• Strong stakeholder management skills with the ability to work effectively across
multiple teams and functions.
• Demonstrated ability to manage timelines, action items, and deliverables from
initiation through completion.

DESIRABLE CRITERIA:
• Experience supporting logistics, fulfillment, order management, or supply chain
operations.
• Experience onboarding new programs, products, or operational services.
• Familiarity with Salesforce Service Cloud, Order Control Tower, AfterShip, Power BI,
Tableau, Looker, or similar reporting platforms.
• Knowledge of transportation, inventory management, fulfillment operations, and
logistics processes.
• Experience with process mapping, SOP development, and continuous improvement
methodologies.
• Experience supporting global operations across multiple regions and time zones.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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